Hybrid Managing Partner – 12 Month Fixed Term Contract

at Croud

• Job title: Managing Partner – 12 Month Fixed Term Contract
• Job type: Contract
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Shrewsbury, United Kingdom

About the role

• Managing Partner for Croud leading a dedicated Client Team in digital marketing. Strategic client management ensuring successful outcomes and financial performance.

Responsibilities

• Develop and maintain strong, long-term, and mutually beneficial client relationships at the C-suite level (or equivalent) with your key clients.
• Proactively identify and address client needs and challenges, anticipating future requirements.
• Lead and win client pitches, and cross-selling opportunities within your Client Team.
• Work with other senior leaders in your triumvirate to balance the right approach to ensure successful outcomes.
• Deliver budget and drive revenue growth, profitability, and client satisfaction across the entire client portfolio as per commercial KPI’s shared.
• Build and maintain strong client relationships based on trust and credibility.
• Act as the primary escalation, alongside exec sponsor, for all client issues within your portfolio.
• Challenge client assumptions and provide strategic guidance on their digital marketing strategies.
• Drive client-centric solutions that exceed expectations and deliver tangible business value.
• Guide and mentor team members within the Client Team, including Planning Directors, Channel Strategy Directors, Project Managers, and wider teams, remove roadblocks and facilitate internal collaboration.
• Foster a high-performing, collaborative, and inclusive team culture.
• Ensure effective communication, coordination, and knowledge sharing across all departments within the Client Team.
• Influence and shape the composition of agency teams to best serve client needs.
• Identify and address training needs within the Client Team to enhance team skills and capabilities.
• Develop and execute strategic plans for client growth and business development within the Client Team.
• Conduct regular reviews of client performance, identifying areas for improvement and opportunities for optimisation.
• Analyse market trends and competitive landscapes to identify new growth opportunities.
• Develop and implement strategies to drive revenue growth, profitability, and client satisfaction.
• Oversee all financial aspects of the Client Team working closely with the finance leads, including budgeting, forecasting, and invoicing.
• Drive profitability and maximise margins across all client engagements.
• Ensure the financial health and sustainability of the Client Team.
• Analyse data to understand the financial implications of decisions and track key performance indicators (KPIs).
• Ensure efficient and effective delivery of your Client Team in order to hit target KPIs.
• Implement best practices, streamline processes, and drive operational efficiency.
• Ensure compliance with all agency policies and procedures.
• Maintain open and transparent communication with the wider Croud business, including channel heads, the growth team, and the Exec.
• Actively participate in agency-wide initiatives and contribute to the overall success of Croud.
• Foster strong relationships and communication across all internal teams.
• Be a champion of Croud's values and culture, fostering a positive and inclusive work environment.
• Represent Croud with integrity and professionalism both internally and externally.
• Drive continuous improvement within the agency based on client feedback.
• Contribute to the overall development of the agency's service offerings.

Requirements

• 10+ years of proven success in digital marketing, with a strong emphasis on client management, business development, and leadership.
• Deep understanding of the digital marketing landscape, including paid media, SEO, social, content, and emerging technologies.
• Proven track record of driving revenue growth, profitability, and client satisfaction.
• Strong leadership, communication, and interpersonal skills with the ability to influence and inspire others.
• Excellent client relationship management at the most senior levels, negotiation, and presentation skills.
• Strong analytical and problem-solving skills with the ability to analyse data and make data-driven decisions.
• Experience in managing budgets, P&L statements, and forecasting.
• A passion for digital marketing, a proactive and entrepreneurial spirit, and a desire to stay ahead of industry trends.
• Strong strategic thinking and industry knowledge with the ability to anticipate future trends.
• A mathematical and analytical mind with strong quantitative skills.
• A self-starter with an entrepreneurial spirit able to demonstrate innovation and initiative.

Benefits

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• 25 days holiday a year
• Discretionary annual performance based incentive
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing contribution
• 2 Recharge Days each holiday year
• Ride to Work scheme
• Railcard Season Ticket loan
• Home office chair and home office screen
• Free fruit, breakfast cereals, snacks and tea & coffee in the office
• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
• Life insurance and income protection
• Medical Cash Plan
• Pension
• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
• IPA Membership
• Peer to peer recognition scheme 'bonusly'
• Team off-sites/regular socials
• Year-round holiday parties
• Flexible working options
• Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).