Client Success Analyst responsible for managing customer satisfaction and engagement strategies at CMSL. Analyzing data and monitoring performance indicators to support customer experience.
About the role
- Klantenservice specialist voor een toonaangevend techbedrijf, werken in Athene. Klantcontact via telefoon, email en chat, met mogelijkheid tot remote werken.
Responsibilities
- Eerste aanspreekpunt voor klanten via telefoon, e-mail en chat
- Werken vanuit het moderne kantoor in Athene of volledig vanuit huis
Requirements
- Vloeiend Nederlands (gesproken & geschreven)
- Engels minimaal B2
- Basis computervaardigheden
- Klantgerichte houding en goede communicatieve skills
- Bereidheid om naar Athene te verhuizen en deze maand te starten
Benefits
- Prestatiebonus: +10-15% per maand
- Wettelijke toeslagen: Nachturen (22:00-06:00): +25% op basisuurloon
- Zondagen & feestdagen: +75% op basisuurloon
- Flexibele roterende shifts met 2 vrije dagen per week
- Relocatiepakket: Vliegticket (binnen de EU), 2 weken hotelaccommodatie, Airport pickup, Makelaarskosten gedekt, Hulp bij woning zoeken
- Extra expat support: Assistentie bij papierwerk, bankrekening en verzekering
- Betaalde training door gecertificeerde trainers
- Doorgroeimogelijkheden tot teamleider of supervisor binnen een internationaal team
- Gratis Griekse lessen om je snel thuis te voelen
- Extra privé voordelen bovenop de standaard publieke ziektekostenverzekering
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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