Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
About the role
- Customer Support Agent assisting clients in Portuguese or English, identifying needs and providing solutions in a collaborative team environment.
Responsibilities
- Answer incoming calls and assist customers by phone, email, and chat
- Identify customer needs and propose the most appropriate solutions
- Deliver a positive customer experience and strengthen customer loyalty
- Manage customer cases efficiently using various tools and internal systems
- Actively contribute to a motivating, collaborative team environment
Requirements
- Fluency in French (spoken and written)
- Good command of English (B2) for internal communication
- Customer-service orientation, empathy, and excellent communication skills
- Comfortable with computer tools and multitasking
- Previous customer service experience is an asset (not required)
- Right to work in Portugal (EU passport or Portuguese residence permit)
Benefits
- Performance bonus: monthly bonus of 10–15% depending on the project
- Meal allowance: approximately €7.23 per working day (via meal card)
- Statutory overtime premiums: extra pay for night shifts, weekends, and public holidays
- Private health insurance plus additional benefits on top of standard public coverage
- Paid training and ongoing development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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