Provider Relations Account Executive at ILS managing relationships with healthcare providers. Enhancing member access and satisfaction while fostering strategic partnerships to optimize service delivery.
About the role
- Account Executive providing seamless support for broker firms and enhancing customer satisfaction in insurance benefits. Ensuring top-notch service and knowledge of insurance products and processes.
Responsibilities
- Provide quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondence
- Identify and correspond with relevant departments within BenefitMall
- Proactively keep customers updated on status and outcome of ongoing support case
- Provide quality customer service for issues regarding benefit administration group changes
- Develop increasing knowledge of insurance industry markets and products
- Own customer loyalty
Requirements
- Associates degree or equivalent
- 2+ years’ experience in a related priority customer support environment ideally within the group benefits industry
- Working knowledge of medical conditions/terminology and insurance products
- Prior experience dealing with multiple customer service issues
Benefits
- medical, dental, vision, life, disability, and AD&D insurance
- tax-advantaged savings accounts
- 401(k) plan with company match
- generous paid time off programs including company holidays
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