Hybrid Order Management, Sales & Technical Support Advisor – German Market

at CPM International

• Job title: Order Management, Sales & Technical Support Advisor – German Market
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €19,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bratislava, Slovakia

About the role

• Providing first-line support to B2C customers on audio products in German and English. Handling customer inquiries and ensuring satisfaction through effective communication and problem resolution.

Responsibilities

• Provide first-line support to B2C customers on Sound United’s online portfolio of products via multiple contact channels in both German and English.
• Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters.
• Action return requests and refunds in a smooth, timely and customer-centric manner.
• Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate.
• Proactively spot, drive and convert sales opportunities.
• Upsell and cross sell across the designated categories.
• Ensure customer satisfaction through end-to-end management of each request.

Requirements

• Fluent level in both written and spoken German & English.
• Interest in new technologies and audio devices.
• Technical support experience is an advantage.
• Previous experience in a direct consumer support or sales role would be a plus.
• Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
• Knowledge of home audio/visual equipment, connections and audio/video formats.
• Attention to detail and problem solving skills.
• Positive attitude and excellent interpersonal skills.

Benefits

• Starting date: December 2025
• Working hours: Full Time (40 hours per week) Monday - Friday from 9 am to 6 pm
• Competitive base salary of €19,000 gross per annum in addition to:
• 6,60€/day meal voucher (132€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Monthly incentives based on performance up to €150.
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Hybrid working model from our Bratislava location.
• Fully paid training that optimally prepares you for your job - 4 weeks duration.
• Multisport Card
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.