Senior Business Advisor in Operational Excellence focusing on process improvement and efficiency in Claims. Collaborating with global teams to enhance customer service and deliver innovative solutions.
About the role
- Cox Automotive Fixed Operations Performance Manager driving value and retention across dealer solutions for automotive dealerships. Leveraging dealership expertise to deliver actionable solutions and improve performance.
Responsibilities
- Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions.
- Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction.
- Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements.
- Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools.
- Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions.
- Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows.
- Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships.
- Stay current on product updates and enhancements and communicate their value in the context of dealership operations.
Requirements
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
- Safe drivers needed; valid driver's license required.
- 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership preferred.
- Deep understanding of dealership operations, including service, parts, and F&I.
- Proven ability to influence dealership personnel at all levels—from service advisors to general managers.
- Proficient in Salesforce, Microsoft Office, and virtual collaboration tools.
- Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions.
- Comfortable working independently in a remote environment while collaborating cross-functionally.
Benefits
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare benefits, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Professional development and continuing education opportunities.
- Access to financial wellness/planning resources.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Operations Coordinator responsible for production and fulfillment tasks at Inizio Engage. Executes various operational duties including program material generation and project management.
Senior Supervisor overseeing the creation and maintenance of electric distribution System Operations Procedures. Managing team members in CT, MA, and NH for effective operations.
Data Center Operations Specialist managing infrastructure support for 24x7 data center operations. Overseeing incidents and maintenance while ensuring ITIL compliance and safety standards.
Senior Director overseeing HP’s global sustainability efforts across climate and carbon management. Leading teams in sustainability reporting, supplier engagement, and climate risk assessment.
Gaming Operations Associate supporting game releases and troubleshooting issues at DraftKings. Collaborating with internal teams to enhance customer gaming experiences in a fast - paced environment.
Healthcare Operations Manager at DaVita overseeing clinic operations and patient care. Lead team efforts for quality improvement and financial management in a supportive environment.
Commercial Operations Senior Analyst at PwC enhancing contract creation and alliance processes. Collaborating with Sales, Legal, and Alliance teams for effective deal execution.
Ops Support Specialist responsible for operations support and liaising with internal teams at Citi. Documenting processes, supporting various services, and handling account management.
Enterprise Operations IT Manager overseeing IT systems and services for HII’s Mission Technologies division. Driving operational excellence and managing a team of technical professionals.