Property Manager overseeing residential properties in Oberhausen, Germany, ensuring tenant satisfaction and property maintenance. Managing various tenant inquiries and property operations with a focus on service quality.
Responsibilities
Central point of contact for a wide range of matters and challenges related to the management of our residential properties
Monitoring and oversight of our property portfolio and promoting harmonious cohabitation among our tenants
Organising and conducting tenant support, advice and in-person meetings to ensure high customer satisfaction
Responsible for apartment handovers and inspections, including careful documentation and communication with tenants
Performing caretaking/maintenance duties to ensure smooth daily operations and to maintain the safety of our properties
Requirements
Completed commercial vocational training as a real estate specialist (Immobilienkaufmann/-frau) or a vocational trade apprenticeship — alternatively an equivalent qualification
Sound knowledge of building technology/technical building systems
Practical, hands-on experience in trades/maintenance work
Confident user of MS Office; ideally experience with SAP and general IT skills
Strong communication skills combined with confidence in handling conflict situations
Strong solution orientation, team spirit and a high level of customer- and service-orientation when dealing with new daily challenges
Benefits
Flexible working hours & option for mobile/home working
Wide range of professional and personal training and development opportunities via the Covivio Academy
Paid days off on 24th and 31st December — not deducted from annual leave entitlement
Opportunity to take out low-cost employee insurance schemes
On-site staff canteen
Corporate Benefits with various providers
Free parking
Subsidy for the Deutschlandticket (nationwide public transport pass)
Participation in joint sports and company events
Caring childcare provision during school holidays
Socovivio: the opportunity to spend up to one working day per year supporting a social project
Job title
Customer Service Representative – Property Management
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