Hybrid Customer Service Representative – Property Management

at Covivio

• Job title: Customer Service Representative – Property Management
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Oberhausen, Germany

About the role

• Property Manager overseeing residential properties in Oberhausen, Germany, ensuring tenant satisfaction and property maintenance. Managing various tenant inquiries and property operations with a focus on service quality.

Responsibilities

• Central point of contact for a wide range of matters and challenges related to the management of our residential properties
• Monitoring and oversight of our property portfolio and promoting harmonious cohabitation among our tenants
• Organising and conducting tenant support, advice and in-person meetings to ensure high customer satisfaction
• Responsible for apartment handovers and inspections, including careful documentation and communication with tenants
• Performing caretaking/maintenance duties to ensure smooth daily operations and to maintain the safety of our properties

Requirements

• Completed commercial vocational training as a real estate specialist (Immobilienkaufmann/-frau) or a vocational trade apprenticeship — alternatively an equivalent qualification
• Sound knowledge of building technology/technical building systems
• Practical, hands-on experience in trades/maintenance work
• Confident user of MS Office; ideally experience with SAP and general IT skills
• Strong communication skills combined with confidence in handling conflict situations
• Strong solution orientation, team spirit and a high level of customer- and service-orientation when dealing with new daily challenges

Benefits

• Flexible working hours & option for mobile/home working
• Wide range of professional and personal training and development opportunities via the Covivio Academy
• Paid days off on 24th and 31st December — not deducted from annual leave entitlement
• Opportunity to take out low-cost employee insurance schemes
• On-site staff canteen
• Corporate Benefits with various providers
• Free parking
• Subsidy for the Deutschlandticket (nationwide public transport pass)
• Participation in joint sports and company events
• Caring childcare provision during school holidays
• Socovivio: the opportunity to spend up to one working day per year supporting a social project