Asistente de Desarrollo Web y Soporte Técnico en AED Constructores en Cartagena de Indias. Buscando un profesional en Ingeniería de sistema para unirse a un equipo dinámico y comprometido.
About the role
- Technical Customer Care Associate role providing client support for complex technical inquiries at Cotality. Involves troubleshooting and managing escalated tickets while ensuring excellent customer service.
Responsibilities
- Manage inbound technical inquiries on behalf of client, acting as an extension of our client
- Interact with clients to review more complex issues via calls, meetings, etc.
- Interact with internal stakeholders from Client Success, Product and Sales should escalations occur
- Support both internal and external users with complex technical and application issues
- Provide first level assistance for defined problems and escalate tickets/calls as necessary
- Troubleshoot and resolve moderately complex support and functionality issues with little supervision
- Validate and run scripts in applications such as SQL, Azure, etc.
- Thoroughly document all tickets, research, and resolutions in CRM and ticket tracking system
- Provides timely follow up to inquiries per established business SLAs
- Acts as a mentor to new hires and may assist with training
Requirements
- High School Diploma or GED required
- 2-year technical degree or equivalent technical work-related experience required
- 3+ years applicable technical/support work experience highly preferred
- Experience in real estate/mortgage/appraisal industry preferred
- Demonstrated outstanding customer service skills
- Quality decision-making skills
- Strong problem-solving skills
- Excellent listening skills
- Excellent communication skills
- Strong interpersonal skills
- Strong time management skills
- Must possess knowledge of technical applications (for example SQL) based on the business unit.
Benefits
- Generous PTO and 11 paid holidays
- Up to 16 weeks of fully paid parental leave and a baby stipend
- Multiple medical plan options with mental health and wellness support offerings
- 401(k) with company match and vesting after one year
- $400 annual well-being stipend and tuition assistance up to $5,250
- Recognition Rewards, Referral bonuses, exclusive discounts and more!
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Analista Técnico Corporativo RE Jr in corporate insurance, focusing on risk analysis and client negotiations. Requires deep understanding of insurance products and various systems.
Professional responsible for analyzing corporate risks, enhancing insurance programs, and negotiating proposals at Acrisure. Involvement in engineering risks, liability, and diverse risks analysis.
Analista de Suporte Computacional overseeing client implementation processes for technology and digital education company. Creating knowledge bases and supporting internal teams in problem resolution.
Technical Support Engineer role at Palo Alto Networks focusing on advanced - level support for Public Sector customers. Addressing complex technical issues and ensuring optimal security infrastructure.
Provide technical assistance to computer system users at Interstate. Answer questions or resolve computer problems for employees in person or remotely.
Technical Support Representative providing customer interactions through calls, chats, and emails for PenTeleData. Troubleshooting various products and maintaining records of support interactions.
Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
Analyst providing IT support and operations for clients in a hybrid environment. Engaging in technology challenges and facilitating user support directly.
IT Support Analyst providing support for client systems and infrastructure. Handling service requests and improving knowledge bases for better operational efficiency.