Hybrid Customer Success Manager, Implementations

Posted last week

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About the role

  • Customer Success Manager specializing in onboarding clients for a SaaS drilling management platform. Driving implementations and client engagement in the mining industry.

Responsibilities

  • Lead end-to-end pre-sales and implementation projects from kick-off to go-live
  • Develop and execute detailed project plans tailored to each customer's needs
  • Configure the CorePlan platform to meet specific customer requirements
  • Conduct thorough data migration and validation processes
  • Design and deliver customised training programs for various user roles
  • Manage project timelines, milestones, and resources to ensure on-time, successful deployments
  • Collaborate virtually with our global team to address customer-specific needs
  • Create and maintain project best practices and playbooks
  • Provide post-implementation support to ensure smooth adoption and resolve any issues
  • Conduct regular check-ins and health checks with assigned accounts
  • Work autonomously while maintaining strong communication with the team

Requirements

  • Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS
  • Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
  • Proven track record of successfully implementing complex software solutions
  • Strong project management skills with ability to manage multiple implementations simultaneously
  • Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
  • Technical aptitude with the ability to quickly learn and become proficient in new technologies
  • Experience working in a global team environment and collaborating across time zones
  • Problem-solving mindset with a talent for finding creative solutions to customer challenges
  • Experience with CRM and project management tools
  • Experience in mining industry will be helpful but not necessary

Benefits

  • High‑impact role in a product‑led, fast‑growing company.
  • Close partnership with customers who deeply care about what we build.
  • Supportive, outcome‑driven team with plenty of autonomy.
  • Prime CBD location + hybrid role
  • Vibrant office culture – open plan space, birthday celebrations, team events (hello, movie nights + office jukebox!)
  • Parental leave top-up pay (covering the difference between the government’s minimum parental leave payment and your regular base salary)
  • Access to EAP mental health & wellbeing services for you and immediate family members

Job title

Customer Success Manager, Implementations

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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