Customer Success Manager at HUB24 responsible for driving customer outcomes and implementing best practices with myprosperity portal. Collaboration with clients to achieve business goals for retention and growth.
About the role
- Customer Success Manager specializing in onboarding clients for a SaaS drilling management platform. Driving implementations and client engagement in the mining industry.
Responsibilities
- Lead end-to-end pre-sales and implementation projects from kick-off to go-live
- Develop and execute detailed project plans tailored to each customer's needs
- Configure the CorePlan platform to meet specific customer requirements
- Conduct thorough data migration and validation processes
- Design and deliver customised training programs for various user roles
- Manage project timelines, milestones, and resources to ensure on-time, successful deployments
- Collaborate virtually with our global team to address customer-specific needs
- Create and maintain project best practices and playbooks
- Provide post-implementation support to ensure smooth adoption and resolve any issues
- Conduct regular check-ins and health checks with assigned accounts
- Work autonomously while maintaining strong communication with the team
Requirements
- Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS
- Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
- Proven track record of successfully implementing complex software solutions
- Strong project management skills with ability to manage multiple implementations simultaneously
- Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
- Technical aptitude with the ability to quickly learn and become proficient in new technologies
- Experience working in a global team environment and collaborating across time zones
- Problem-solving mindset with a talent for finding creative solutions to customer challenges
- Experience with CRM and project management tools
- Experience in mining industry will be helpful but not necessary
Benefits
- High‑impact role in a product‑led, fast‑growing company.
- Close partnership with customers who deeply care about what we build.
- Supportive, outcome‑driven team with plenty of autonomy.
- Prime CBD location + hybrid role
- Vibrant office culture – open plan space, birthday celebrations, team events (hello, movie nights + office jukebox!)
- Parental leave top-up pay (covering the difference between the government’s minimum parental leave payment and your regular base salary)
- Access to EAP mental health & wellbeing services for you and immediate family members
Job title
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