IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Intern supporting vendor performance management processes in a financial technology company. Gaining real-life exposure through a 10-week summer program in Buffalo, New York.
Responsibilities
- Responsible for execution of project tasks outlined by the mentor
- Directly assist the Vendor Relations Manager in reviewing, documenting, and enhancing contact center performance management procedures
- Support the development of a comprehensive catalog of contact center performance management procedures
- Observe and document real-life execution of vendor performance processes, including communication with and management of vendor personnel
- Assist in analyzing vendor and contact center performance data to ensure procedures are accurate and effective
- Support continuous improvement efforts by identifying gaps, inconsistencies, or opportunities within existing procedures
- Utilize Power BI to review and support performance reporting and documentation efforts
- Collaborate with internal stakeholders to ensure procedures align with operational and performance goals
- Assist in documenting findings, recommendations, and finalized performance management procedures
Requirements
- Currently enrolled in and working toward an undergraduate degree (preferred focus on business, operations, analytics, or a related field)
- Available to work 40 hours per week (hybrid) for the 10-week summer program: June 2nd – August 6th, 2026
- Strong formal writing skills with the ability to clearly document processes and procedures
- High attention to detail and ability to follow structured workflows
- Strong written and verbal communication skills
- Demonstrated skills in Microsoft Office applications; familiarity with Power BI is a plus
- Ability to learn new systems and understand operational processes
- Ability to work independently and collaboratively within a team environment
Benefits
- Paid internship
- Hybrid work schedule
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