IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Intern supporting Customer Success Operations Process Improvement team with research, data analysis, and administrative tasks. Hands-on experience with real projects while building meaningful connections.
Responsibilities
- working closely with our Customer Success Operations Process Improvement team by supporting tasks such as research, data clean-up or analysis, and administrative tasks that support the team’s core functions
- Support data entry, validation, and reporting/analysis relating to our cross-functional processes and process improvement initiative efforts, as well as other projects across Customer Success Operations
- Ensure consistency by applying template formatting, tags & labels, permissions & rules, and other elements across cross-functional processes & process improvement initiative work
- Leverage and enhance AI-related process improvement initiative projects
- Support documentation workflow mapping exercises
- Provide ad-hoc support to drive forward Customer Success Operations projects
Requirements
- Pursuing a bachelor’s or master’s degree, preferably in fields including or related to: Business Management or Operations, Project Management
- Strong verbal communication
- Organization & Time Management
- Professionalism
- Sense of urgency
- Deep Curiosity and Inquisitiveness
- Proactive – consistently thinking about the bigger picture and what comes next
- Confidence in leadership or facilitation role
- Team-first mentality & collaborative approach
- Adaptable & Agile
- Problem-Solving Skills
- Keen attention to detail & due diligence
- Critical Analysis - ability to identify the most important information, evaluate its relevance, ask clarifications, draw connections, and create a concise summary, both written and visual formats
- Ability to work independently & self-govern productivity within projects & assignments
- Nice to Have: experience using Atlassian (Confluence, Jira), SharePoint & other Microsoft-based tools (including Copilot), AI tools
Benefits
- hands-on experience
- meaningful projects
- building connections
- leadership panels and speed networking sessions
- job shadowing and team-building events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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