Marketing Enablement Analyst at GMO facilitating client reporting and sales enablement activities. Collaborates with various departments to meet reporting needs and improve systems.
About the role
- Junior Marketing Analyst engaging clients in Brazil through multiple channels such as phone and WhatsApp. Managing post-purchase central and organizing marketing strategies in a hybrid work environment.
Responsibilities
- Assist customers through multiple channels (phone, WhatsApp, in-person);
- Resolve inquiries, requests and complaints promptly and with empathy;
- Monitor customer satisfaction metrics and recommend improvements to the customer experience;
- Monitor and support the management of the After-Sales Center (service volume, key initiatives, training and team oversight);
- Coordinate email marketing sends and in-app push notifications for relationship journeys and marketing campaigns;
- Track daily results and KPIs for campaigns and area metrics;
- Develop event/action briefs and approve the scope in accordance with the proposed communication strategy;
- Organize virtual and in-person events that are part of the customer relationship journey;
- Act as the point of contact with vendors and internal departments;
- Manage customer materials and promotional gifts;
- Conduct home handover inspections with customers;
- Perform detailed demand analyses to develop action plans and targeted strategies to provide feedback to the company and drive continuous improvement in the area;
- Implement control and monitoring systems to ensure the effectiveness of strategies and identify continuous improvement opportunities;
- Liaise with departments involved in the delivery of construction projects to the end customer.
Requirements
- Bachelor’s degree in Marketing, Advertising, Social Communication or a related field;
- Previous experience in the real estate sector is a plus;
- Availability to travel.
Benefits
- Meal and food vouchers (iFood Benefits)
- Transportation voucher — available for applicable roles;
- Parking — reserved for leadership;
- TendaPrev;
- Annual bonus based on achievement of results;
- Health plan — primary subscriber pays no monthly fee, only co-pay per use;
- Dental plan — optional;
- Life insurance;
- Wellhub;
- Dr. Alper — free consultations with specialists across various areas;
- Pregnancy program and extended maternity leave;
- Pharmacy benefits;
- Hybrid work model — 2 days per week remote;
- Flexible working hours;
- Birthday day off;
- Alo Viva Bem — exclusive employee well-being channel;
- Learning platform;
- Educational subsidy;
- Childcare assistance for mothers;
- Extended paternity leave;
- Discount on Tenda apartments;
- Discount on Cinemark tickets;
- Christmas voucher.
Job title
Job type
Experience level
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Not specified
Degree requirement
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