Hybrid Associate Support Analyst

at Confluence

• Job title: Associate Support Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Ho Chi Minh City, Vietnam

About the role

• Associate BPO Analyst managing service tasks and client requests for financial data operations. Collaborating with clients and internal teams to enhance software solutions and support initiatives.

Responsibilities

• Execute BPO service tasks and client requests with precision and timeliness.
• Communicate effectively with clients, third-party vendors, and data providers to resolve issues and deliver solutions.
• Manage client expectations and demonstrate expertise in Confluence software solutions.
• Support clients via ZENDESK and internal teams via JIRA.
• Participate in weekly client meetings and internal improvement initiatives.
• Lead or contribute to testing new features and process enhancements.
• Suggest and update internal process documentation.

Requirements

• Bachelor’s degree in Business, Accounting, Economics, Information Technology, or equivalent experience.
• 2+ years in Fund Accounting or Financial/Investment Services (preferred).
• Strong understanding of financial market data (stocks, bonds, indices).
• Analytical, meticulous, and critical thinking skills.
• Excellent time management and ability to handle multiple priorities under pressure.
• Experience with Confluence Platforms (required).

Benefits

• Generous Time Off packages including additional half days with each public holiday in your location.
• Global Career Development opportunities
• Social Events
• Referral Bonus scheme - Upto $3,000 per successful referral
• Plus many more!