Technical Supporter assisting customers with software - related issues and solutions. Collaborating using modern tools to ensure customer satisfaction and efficient operations.
About the role
- Associate BPO Analyst managing service tasks and client requests for financial data operations. Collaborating with clients and internal teams to enhance software solutions and support initiatives.
Responsibilities
- Execute BPO service tasks and client requests with precision and timeliness.
- Communicate effectively with clients, third-party vendors, and data providers to resolve issues and deliver solutions.
- Manage client expectations and demonstrate expertise in Confluence software solutions.
- Support clients via ZENDESK and internal teams via JIRA.
- Participate in weekly client meetings and internal improvement initiatives.
- Lead or contribute to testing new features and process enhancements.
- Suggest and update internal process documentation.
Requirements
- Bachelor’s degree in Business, Accounting, Economics, Information Technology, or equivalent experience.
- 2+ years in Fund Accounting or Financial/Investment Services (preferred).
- Strong understanding of financial market data (stocks, bonds, indices).
- Analytical, meticulous, and critical thinking skills.
- Excellent time management and ability to handle multiple priorities under pressure.
- Experience with Confluence Platforms (required).
Benefits
- Generous Time Off packages including additional half days with each public holiday in your location.
- Global Career Development opportunities
- Social Events
- Referral Bonus scheme - Upto $3,000 per successful referral
- Plus many more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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