Support Analyst managing ticket flow efficiently while collaborating across teams. Ensuring timely resolutions and reporting metrics in a dynamic support environment.
About the role
- Gerente de Melhoria Contínua liderando programa Lean Six Sigma na Viveo para o setor da saúde em São Paulo. Atuação em projetos de melhoria contínua e capacitação de equipes.
Responsibilities
- Structure and implement the corporate Lean Six Sigma program covering industrial, logistics, commercial and administrative pillars.
- Coordinate the training and certification of Black Belts, Green Belts, Yellow Belts and White Belts in partnership with approved providers and corporate HR.
- Define, monitor and report to the Executive Board on operational maturity indicators (QMS maturity scale → 5S → TPM → Lean → Lean Six Sigma) and the financial results of projects.
- Lead high-complexity DMAIC projects, acting as coach and sponsor for cross-functional teams.
- Establish and manage the continuous improvement office (Operational Excellence PMO), including methodology, tooling, governance and communication.
- Promote senior leadership and business unit engagement through Kaizen events, workshops, A3 thinking and industry benchmarking initiatives.
- Identify and prioritize improvement opportunities based on data analysis (Minitab, Power BI, ERP), VSM, FMEA, capability studies (Cpk) and OEE.
- Ensure sustainability of results through standardization (SOPs, work instructions) and knowledge transfer to local leaders.
- Manage the continuous improvement program budget and present ROI to executive sponsors.
Requirements
- Bachelor's degree in Engineering (Production, Mechanical, Chemical, Industrial), Business Administration or related fields.
- Postgraduate/MBA in Operations Management, Lean Manufacturing, Supply Chain or Quality (desirable).
- Strong hands-on experience in continuous improvement with significant experience leading teams and corporate programs.
- Proven experience leading Lean Six Sigma (DMAIC) projects with measurable financial impact.
- Experience in medium to large companies, preferably in industrial, logistics, pharmaceutical or healthcare sectors.
- Mastery of Lean Manufacturing methodologies (VSM, SMED, TPM, 5S, Kanban, Poka-Yoke, Kaizen) and Six Sigma tools (DMAIC, FMEA, MSA, SPC, DOE, Cpk).
- Knowledge of project management methodologies (PMBOK, Agile/Scrum).
- Experience with analytical and data tools (advanced Excel, Power BI, Minitab or similar) and ERP systems (preferably SAP).
- Knowledge of quality management systems (ISO 9001 and/or ISO 13485).
- Intermediate to advanced English (desirable).
- Six Sigma Black Belt certification (required).
- Master Black Belt certification and advanced courses in data analysis/BI will be considered differentiators.
Benefits
- Health insurance
- Dental insurance
- Meal/food allowance
- Life insurance
- Private pension plan
- Profit-sharing / Performance bonus (PPR)
- Health Center | Conexa Saúde
- TotalPass
- Partnerships with various institutions offering exclusive discounts for employees.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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