Motor Vehicle Call Center Agent III providing customer service for DMV inquiries in Vermont. Handling questions and issues related to titles, registrations, and driver licenses via phone and electronically.
About the role
- Benefits Call Center Representative providing elevated service for members and supporting critical benefits inquiries. Requires strong communication and problem solving skills with a hybrid work environment.
Responsibilities
- Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
- Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
- Provide professional written communication, including follow-up and resolution emails
- Process member requests efficiently while adhering to compliance, quality, and service standards
- Deliver a consistent, high-quality customer experience aligned with business expectations
Requirements
- Strong verbal and written communication skills
- Ability to navigate and work across multiple systems and tools simultaneously
- Attention to detail
- Problem solving and critical thinking skills
- Must be able to successfully complete a background check
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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