Program Manager leading IT solution engineering initiatives in the National Capital Region. Responsible for managing high - risk programs and coordinating team activities in a client - focused environment.
About the role
- Network Program Manager at Computer World Services managing the U.S. Customs and Border Protection’s Network Operations Center contract. Overseeing operational and administrative aspects ensuring delivery of NOC services.
Responsibilities
- Manage and lead the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract.
- Oversee all operational, technical, and administrative aspects of the NOC contract.
- Manage cross-functional teams and coordinate with CBP stakeholders (COR, GPM, TPOC, GS).
- Develop and maintain the Program Management Plan (PMP), Quality Control Plan (QCP), and Staffing Plan.
- Monitor service quality, ensure compliance with performance standards, and deliver progress reports.
- Lead risk, issue, and change management; oversee transition-in and transition-out activities.
- Ensure staff compliance with CBP/DHS security and training requirements.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, or related field.
- 10+ years managing large-scale Federal IT programs.
- PMP certification required.
- Demonstrated success in managing enterprise-level network operations.
- ITIL v3 certification; CCNA or CCNP preferred.
- DHS or CBP contract experience preferred.
Benefits
- Computer World Services is an affirmative action and equal employment opportunity employer.
- Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
- Computer World Services is committed to the full inclusion of all qualified individuals.
- Reasonable accommodations provided for individuals with disabilities during job application or interview process.
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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