Hybrid Manager, Trust & Safety

at Bolster, Inc

• Job title: Manager, Trust & Safety
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, Noida, India

About the role

• Trust & Safety Manager leading India's Security Operations team at Bolster. Focusing on Digital Risk Protection and brand abuse detection roles with high-impact outcomes.

Responsibilities

• Lead and manage the India DRP/SOC team, ensuring 24x7 operational excellence in monitoring and response.
• Oversee detection and response activities across:
• Phishing campaigns
• Brand impersonation (domains, mobile apps, social media)
• Scam infrastructure and abuse patterns.
• Drive continuous improvement in detection logic, workflows, and automation to enhance operational efficiency.
• Build and maintain a metrics-driven SOC, tracking KPIs such as:
• Detection accuracy
• Time to detection (TTD)
• Time to takedown (TTT)
• False positive rates
• Collaborate with Product, Engineering, and Research teams to:
• Improve detection pipelines
• Enhance enrichment capabilities
• Support feature development
• Own customer-facing incident handling, ensuring timely communication, reporting, and resolution.
• Participate in client discussions, POCs, and demos, showcasing platform capabilities and threat insights.
• Develop and implement strategies for hiring, training, and retaining top cybersecurity talent.
• Collaborate with cross-functional teams (Product, Engineering, Customer Support) to improve threat detection and response capabilities.
• Establish and continuously improve SOC playbooks, workflows, and escalation processes with a strong focus on minimizing user impact.
• Act as a hands-on leader, capable of diving deep into investigations, debugging detection gaps, and solving complex problems.
• Ensure smooth coordination with global teams and stakeholders

Requirements

• Minimum of 7 years of experience managing 24x7 support teams (Mandatory).
• Strong leadership skills with a proven track record of building and managing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to effectively engage with technical and non-technical stakeholders.
• Ability to think strategically and analytically, with a proactive approach to problem-solving.
• Build and foster an inclusive, collaborative, integrated team by soliciting feedback and encouraging open communication.
• Experienced with case management ticketing systems and workforce management programs