Hybrid Account Director – Aviation

Posted 2 hours ago

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About the role

  • Account Director responsible for managing and growing a portfolio of aviation customers at Comply365. Driving customer value and retention with strategic account plans and sales execution.

Responsibilities

  • Own the commercial performance of assigned customer accounts, including expansion, renewals, and revenue growth.
  • Identify, develop, and close upsell and cross-sell opportunities across the Comply365 platform.
  • Build and maintain a strong pipeline of opportunities within existing customers.
  • Develop and execute strategic account plans aligned with regional growth objectives.
  • Lead end-to-end sales cycles for expansion opportunities within existing accounts, from opportunity identification through negotiation and close.
  • Manage commercial discussions, pricing, and contract negotiations for account opportunities and renewals.
  • Build and maintain strong multi-level relationships across customer organizations, including operational leaders, technical stakeholders, and executive sponsors.
  • Develop deep understanding of customers’ operational challenges, regulatory environment, and strategic priorities.
  • Ensure high levels of customer satisfaction, retention, and long-term partnership.
  • Collaborate with Solution Consulting, Product, Customer Success, and Marketing teams to develop and deliver solutions that address customer needs.
  • Maintain accurate pipeline, forecasting, and account activity tracking in Salesforce.

Requirements

  • Bachelor’s degree required.
  • 5+ years of enterprise B2B SaaS account management or enterprise sales experience.
  • Proven experience managing large enterprise customers and complex software relationships.
  • Demonstrated success growing ARR through upsell, cross-sell, and expansion within existing accounts.
  • Strong commercial skills including value-based selling, pricing discussions, and contract negotiations.
  • Ability to manage complex, multi-stakeholder customer relationships.
  • Strong consultative selling and account planning capabilities.
  • Experience working in aviation, aerospace, or other highly regulated industries preferred.
  • Strong communication, presentation, and relationship-building skills.
  • Germany language fluency is preferred.
  • Experience working in global, cross-functional teams.
  • CRM proficiency (Salesforce preferred).
  • Willingness to travel within the region as required.

Benefits

  • Flexible work arrangements
  • Professional development opportunities

Job title

Account Director – Aviation

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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