Associate Business Analyst at Equus Software providing innovative solutions for client’s technical requirements while supporting the Global Client Success team.
About the role
- Product Management Analyst in the Payment Acceptance domain delivering technology and support for merchants. Collaborating with multiple teams and focusing on migrations and reporting.
Responsibilities
- Supporting merchant and product migration activities, including impact analysis, readiness planning, and delivery documentation
- Supporting white-glove configuration of reporting requirements for high-transacting and priority merchants, including gathering merchant-specific requirements, validating data outputs, coordinating configuration, and supporting testing
- Analysing eCommerce payment flows (e.g. checkout, authorisation, settlement, refunds, chargebacks) to support change and uplift initiatives
- Preparing and maintaining risk, governance, and delivery artefacts (e.g. impact assessments, risk memos, control documentation, change papers)
- Coordinating across Product, Technology, Risk, Legal, Compliance and Customer teams to ensure changes meet regulatory, operational risk and merchant expectations
- Supporting merchant issue management, reporting discrepancies, and structured remediation activities
- Contributing to post-migration and in-life performance monitoring, including incident analysis and continuous improvement
Requirements
- Experience supporting merchant or customer migrations, in-life product change, or complex delivery initiatives in payments or regulated environments
- Knowledge of eCommerce payment acceptance, including payment flows, settlement, reconciliation, reporting, refunds, and chargebacks
- Experience working with bespoke or customer-specific reporting configurations, particularly for high-transacting or enterprise-grade merchants
- Strong analytical capability, including ability to interpret payment and reporting data, identify discrepancies, and assess risk impacts
- Confidence working closely with customer-facing teams and supporting white-glove service models
- Strong stakeholder management skills across Product, Technology, Risk, Legal, Compliance, Operations and Customer teams
- Excellent written and verbal communication skills, particularly for documentation, reporting artefacts, and governance materials
- Ability to navigate ambiguity and manage competing priorities across multiple workstreams
- Experience working in agile or hybrid delivery environments
- Strong attention to detail with the ability to see broader merchant and customer impacts
- Applicable and relevant university qualification
- Prior experience in product analysis, business analysis, payments operations, or delivery support roles preferred
- Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
Benefits
- Professional development opportunities
- Flexible working hours
- Inclusive workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Associate Business Analyst at Equus Software providing client support and innovative solutions for technical requirements. Collaborating with teams in a hybrid environment based in Plano, TX.
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