Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Analista da Planejamento Comercial leading data analysis and insights generation for sales performance at Kalium. Collaborative role impacting strategic decisions through data-driven reports.
Responsibilities
- Lead data analysis and generate insights on sales teams’ performance;
- Analyze sales results, productivity, operational efficiency, and achievement of targets;
- Design and prepare analytical reports for senior management;
- Identify market opportunities that can drive Kalium’s results;
- Compare commercial performance across segments, regions, and customer types, highlighting best practices;
- Act as a bridge between commercial, technology, and procurement teams to ensure data quality and consistency;
- Ensure the integrity and reliability of Kalium’s customer portfolios;
- Monitor the enrichment of multiple commercial data points for Kalium customers;
- Prepare and present performance analyses to senior management, with strategic recommendations to support decision-making.
Requirements
- Bachelor's degree in Business Administration, Marketing, or related fields.
- Intermediate PowerPoint skills.
- Intermediate to advanced Excel skills.
- Knowledge of Power BI.
Benefits
- Flexible hybrid work model: 3 days per week in the office;
- Medical and dental assistance with no monthly fee for you and your dependents;
- Monthly Meal or Food Allowance, or on-site cafeteria depending on location, plus extra credit at the end of the year;
- Private pension plan to help you prepare for the future;
- Profit-sharing (PLR) based on company results and individual performance;
- Vidalink for health-related purchases with a 50% company subsidy on medications;
- Access to courses and training through our Atlas e-learning platform – Corporate University, plus Education and Language incentives for continuous learning;
- Wellness program: support for sports activities, functional training, team sports, quick massage or workplace gymnastics, and GymPass;
- Life insurance for you and your family’s protection;
- Partner marketplace: discounts on products from our clients;
- Internal recruitment program to support career development: Comex Movimenta;
- Annual performance review cycle, regular feedback routines, and support for your development plan;
- Commuting support: transit voucher, parking, or company vans depending on branch/location;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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