Hybrid Partner Support Analyst

at Collinson

• Job title: Partner Support Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Haywards Heath, United Kingdom

About the role

• Provide exceptional support for proprietary registration systems to partners across Europe and beyond. Foster relationships, train personnel, and manage inquiries effectively.

Responsibilities

• Provide exceptional customer and technical support to our Partners for our proprietary registration system.
• Building and maintaining strong partner relationships by providing exceptional customer service and support.
• Work closely with partners to implement or upgrade the technology, train personnel.
• Provide administrative support to the end-user, including inquiries for supplies, hardware replacement.
• Quickly comprehend existing tools, procedures, and reporting processes and provide suggestions for improvements.
• Take ownership for incidents reported by end-users, resolve issues over the phone or via remote access.

Requirements

• 2+ years of experience in customer or administrative support roles, preferably in a technical or business solution environment.
• Proficiency with Microsoft Office tools.
• Basic networking skills.
• Excellent interpersonal, written, and oral communication skills.
• High standards of conduct and professionalism.
• Self-motivated and able to work with a team.
• Strong organizational, problem-solving, and analytical skills.
• Experience with multinational, multicultural organizations is a plus.

Benefits

• Equal opportunity employer
• Professional development opportunities
• High performing culture