APAC Technical Support Leader responsible for leading technical support across Asia Pacific region. Driving improvements and managing escalations to enhance customer satisfaction.
About the role
- Provide exceptional support for proprietary registration systems to partners across Europe and beyond. Foster relationships, train personnel, and manage inquiries effectively.
Responsibilities
- Provide exceptional customer and technical support to our Partners for our proprietary registration system.
- Building and maintaining strong partner relationships by providing exceptional customer service and support.
- Work closely with partners to implement or upgrade the technology, train personnel.
- Provide administrative support to the end-user, including inquiries for supplies, hardware replacement.
- Quickly comprehend existing tools, procedures, and reporting processes and provide suggestions for improvements.
- Take ownership for incidents reported by end-users, resolve issues over the phone or via remote access.
Requirements
- 2+ years of experience in customer or administrative support roles, preferably in a technical or business solution environment.
- Proficiency with Microsoft Office tools.
- Basic networking skills.
- Excellent interpersonal, written, and oral communication skills.
- High standards of conduct and professionalism.
- Self-motivated and able to work with a team.
- Strong organizational, problem-solving, and analytical skills.
- Experience with multinational, multicultural organizations is a plus.
Benefits
- Equal opportunity employer
- Professional development opportunities
- High performing culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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