Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Provide exceptional customer and technical support to our Partners for our proprietary registration system.
- Building and maintaining strong partner relationships by providing exceptional customer service and support.
- Work closely with partners to implement or upgrade the technology, train personnel.
- Provide administrative support to the end-user, including inquiries for supplies, hardware replacement.
- Quickly comprehend existing tools, procedures, and reporting processes and provide suggestions for improvements.
- Take ownership for incidents reported by end-users, resolve issues over the phone or via remote access.
Requirements
- 2+ years of experience in customer or administrative support roles, preferably in a technical or business solution environment.
- Proficiency with Microsoft Office tools.
- Basic networking skills.
- Excellent interpersonal, written, and oral communication skills.
- High standards of conduct and professionalism.
- Self-motivated and able to work with a team.
- Strong organizational, problem-solving, and analytical skills.
- Experience with multinational, multicultural organizations is a plus.
Benefits
- Equal opportunity employer
- Professional development opportunities
- High performing culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
JE
JOTELULU EspañaIT Support Engineer
IT Support Engineer providing exceptional technical support and assistance for cloud services. Collaborating with partners to ensure satisfaction and effective onboarding in a dynamic environment.
CO
ContentsquareIT Support Engineer
IT Support Engineer providing first - line technical support globally for Contentsquare. Managing hardware and software issues, onboarding processes, and IT inventory for US operations.
SO
Technical Support Analyst providing first - level support to clients using various applications. Involves troubleshooting, issue escalation, and ensuring customer satisfaction in São Paulo.
LG
LSEG (London Stock Exchange Group)Senior Engineer, Applications Support
Senior Engineer Applications Support Engineering providing support for Managed File Transfer and Workload Scheduling. Collaborating with a team to enhance automation and operational efficiency.
HG
Hermann Sewerin GmbHTechnical Support Manager
Technical Support Manager developing and coordinating support processes at Hermann Sewerin GmbH. Focusing on customer interaction and innovative AI - assisted tools in technical support.
RE
ResMedWorkday Support Analyst
Workday Support Analyst developing and maintaining IT applications based on business requirements for ResMed. Collaborating with stakeholders and managing technical solutions for the HCM platform.
2I
2 Circle, Inc.Technical Analyst
Technical Analyst supporting B - 1 Flight Systems at 2 Circle, Inc. with expertise in aircraft maintenance and program management.
CA
CareATCSupport Analyst I
Support Analyst I ensuring clinical teams have reliable technology at CareATC. Triage support requests and assist with desktop, printer, and application issues in a hybrid role.
Level 2 Support Analyst troubleshooting advanced application issues for Civica, a GovTech software provider focused on public services. Collaborating with teams to enhance and resolve customer support cases.