Hybrid Bilingual, Spanish Client Operations Administrator I

at Collinson

• Job title: Bilingual, Spanish Client Operations Administrator I
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Dallas, United States

About the role

• Bilingual Client Operations Administrator I providing support to the Client Operations team at Collinson. Responsible for processing client orders, program setups, and operational documentation.

Responsibilities

• Execute client’s day-to-day operational activities within contractual terms and standard service agreements.
• Responsible for detail-oriented tasks that include setting up and maintaining client programs.
• Provide operational administrative support to the Client Operations Manager as required.
• Responsible for creating and updating operational procedures.
• Adhering to our processes, coordinate the on-boarding of new associate and wholesale programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program and distributing the applicable internal client information sheets.
• Maintain close involvement and positive relationships with team members, internal regional and global partners, clients, and third-party partners.
• Responsible for managing disputes and voucher requirements, including the investigation, processing, documentation and reporting of such requests. Run required monthly reports and send to clients within established SLAs.

Requirements

• Fluent Spanish needed (Spoken and Written), with Portuguese as a plus
• Detail oriented and quality focused with project coordinator skills.
• Excellent attention to detail and good administrative skills.
• Strong mastery of MS Office tools including Word, Excel and PowerPoint.
• Self-motivated with ability to prioritize, manage multiple requests simultaneously, and meet deadlines with an understanding of service level standards.
• Excellent listening, verbal, interpersonal, written and communication skills.
• Candidate must be able to demonstrate problem solving skills in combination with a methodical & structured approach to work.
• High School Diploma or equivalent.

Benefits

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits