Hybrid Director of Operations

at Brand Knew

• Job title: Director of Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $75,000 - $90,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Director of Operations leading creative and production efforts while managing talent acquisition and operational rigor. Ensuring workflow and creative output aligns with client expectations and company standards.

Responsibilities

• Oversee and manage project timelines and scope across design, video production and development pipelines to ensure on-time, on-budget delivery.
• Lead talent acquisition efforts, including identifying hiring needs, sourcing candidates, coordinating interviews, and supporting onboarding for open roles.
• Drive cross-functional alignment by partnering with creative, development, marketing, and executive teams to maintain a high standard of product quality and client deliverables.
• Lead project tracking and reporting, providing consistent visibility into status, progress, risks, and delivery milestones.
• Oversee issue identification and resolution, ensuring blockers are surfaced early and resolved efficiently in collaboration with the executive and marketing teams.
• Support operational transparency by providing team members with accurate reporting on actual vs. estimated costs, timelines, scope changes, quotes, feature requests, and enhancements.
• Maintain operational discipline through project management, ensuring documentation, workflows, and internal systems are organized and up to date.
• Oversee QA processes for development initiatives, ensuring deliverables meet internal standards before client delivery.
• Conduct research and strategic analysis to support development, design, and marketing initiatives when required.

Requirements

• 3+ years work experience within an agency
• Exceptional organizational skills
• Excellent communications skills
• Superior attention to detail, and strives to ensure overall quality
• Ability to learn quickly, ask relevant questions, and adapt to change
• Ability to create and maintain process documentation
• Ability to follow a process that works in both a creative and/or technical environment
• Comfortable working in agency/creative environment
• Knowledge of project management processes and documentation
• Experience using Basecamp, Slack and/or similar tools for project monitoring
• Experience clearly documenting and communicating requests and reporting requirements to internal teams
• Fantastic relationship builder with strong collaborative skills

Benefits

• Long term disability insurance
• Health care offering, including dental and vision
• At the 1 year mark: 401k
• Unlimited Paid Time Off