About the role

Survey Operations Coordinator supporting execution of survey-based research projects in a hybrid work environment. Responsible for managing expert communications and data quality tasks.

Responsibilities

Act as a point of contact for expert inquiries, providing timely and accurate support to ensure a smooth participant experience.
Manage the disbursement of expert incentives in accordance with internal policies and project timelines.
Notify experts removed from datasets due to data quality concerns about their ineligibility for payment; add relevant Service Notes for internal tracking.
Manage weekly removal requests in line with GDPR and Do Not Contact (DNC) regulations.
At project close, compile lists of bounced or invalid expert emails and share them with the Data team (or relevant stakeholders) for follow-up.
Assist in the formal closure of projects in CRM and/or ERM systems, referencing internal documentation (e.g., Closing Documents).
Prepare and distribute monthly reports for clients, ensuring accuracy and timeliness.
Monitor shared team aliases to maintain visibility across projects without overwhelming client communications.
Use internal project dashboards to extract necessary information and flag issues to relevant Survey team leads when client communication is required.
Over time and with sufficient experience, may begin handling standardized, low-risk client communications (e.g., ID status checks, survey link resets).

Strong organizational and multitasking abilities
Excellent written and verbal communication skills
High attention to detail and commitment to data integrity
Ability to manage time-sensitive tasks with minimal supervision
Familiarity with CRM systems and project management tools
Understanding of data privacy principles (e.g., GDPR compliance).
Experience in survey operations, research coordination, or similar administrative roles (preferred).
Comfort with client or vendor communication in a professional context (preferred).
Interest in continuous process improvement and workflow optimization (preferred).

Competitive Compensation: Benefit from a rewarding compensation package that includes performance-based commission earnings and/or discretionary bonus, which may be awarded on monthly, quarterly or annual basis, depending on your role.
Excellent Health Benefits: We offer highly competitive coverage on insurance premiums, and for those enrolled in a qualifying HDHP, we also provide employer HSA contributions.
401K Contributions: Planning for your future? We’ve got you covered!
Flexible Working Environment: Choose between working in the office or remotely 50/50 with our hybrid work policy.
Generous Time Off: Enjoy Responsible Paid Time Off, 7 sick days, and observe 12 holidays off.
Parental Leave: Take time off to support and bond with your growing family, ensuring new parents have the opportunity to adjust to their new roles.
Ongoing Learning and Development: Our training aligns with our core values, ensuring you have the resources and skills to excel throughout your career.
Team Engagement: Participate in regular team outings and social events, and receive tenure gifts to celebrate your journey with us.
Employer Provided Technology: All necessary technology will be provided to facilitate your work.
Corporate Social Responsibility Days: Take the opportunity to give back to your community during paid service days.