Provide administrative and logistical support at Friends of the Earth in Washington, DC. Ideal for detail - oriented individuals interested in nonprofit operations and office administration.
About the role
- Operations Supervisor managing distribution and warehouse operations at Heartland Coca-Cola Bottling Company. Responsible for team leadership, process compliance, and customer satisfaction.
Responsibilities
- Provides leadership to employees through coaching and providing on-going performance feedback
- Staffing responsibilities include interviewing, selection, and productive on-boarding and training experience
- Responsible for documentation, discussions, and follow-up
- Oversee the check-out process of fleet, product, and drivers
- Conduct daily driver meetings and hold the team accountable to delivery standards including DOT compliance, uniforms and equipment needs
- May have supervisor responsibilities in a dry warehouse facility including the oversight of limited warehouse operations such as handling inbound freight, daily inventory, and supervising warehouse employees
- Communicate with other internal departments throughout the workday to manage opportunities that may impact the successful delivery and merchandising of our products
- Collaborate with dispatch and warehouse departments to ensure routes are planned and loaded correctly on the proper equipment
- Effectively troubleshoot and implement solutions to meet the needs of our customers
- Manage and take appropriate action on customer support tickets and follow-up with the customer or internal personnel
- Close tickets timely
- Ensures proper staffing to meet business demands by reviewing and finalizing service schedules each week and assigning routes
- Ensures adequate store coverage, proper scheduling, and customer service on weekends
- As needed, work in the role of frontline employee during staffing vacancies, training new employees, and work weekends and holidays to support the customer
- Manages and reviews weekly performance results, operating expenses and labor budgets while meeting service needs
- Reviews timekeeping records to ensure accurate payroll
- Complies to all audit and safety requirements
- Ensures accurate DOT and non-DOT requirements are met
- Ensure company vehicles are well maintained and that related repairs and safety issues are addressed in a timely manner
- Complete employee observations to recommend improvements in performance and safety
- Visits customer accounts weekly to monitor adherence to merchandising standards to ensure customer satisfaction
- Complete weekly performance audits of the team as required
Requirements
- High School Diploma or GED required
- Bachelor’s degree preferred
- Minimum three years of work experience required
- Two years supervision or leadership experience preferred
- Prior experience in consumer products, retail, warehouse, or delivery preferred
- Valid Driver's License, current vehicle liability insurance, driving record within policy guidelines
- Familiarity with Department of Transportation regulations
- CDL certification preferred
- Intermediate computer application and technology skills; knowledge of how to operate a smart phone and/or laptop
- Experience working with manual or powered pallet jacks and electrical forklifts
Benefits
- medical, dental, and vision insurance
- life insurance
- 401(k)
- paid time off
- wellness programs
- tuition reimbursement
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