Seasonal Senior Operations Specialist responsible for agricultural operations at CHS Inc. in Walla Walla, WA during Spring planting and Fall harvest seasons.
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Hybrid Director of Client Operations – Cloud
Posted 1 hour ago
About the role
- Director of Client Operations overseeing operational execution for AHEAD’s Cloud business. Shaping processes and models for effective Cloud growth and management across teams.
Responsibilities
- Oversee the day-to-day activities and operations of a Cloud-focused team across U.S. and India-based teams
- Lead teams through high-volume, time-sensitive periods including month-end, quarter-end, and year-end close
- Recruit, onboard, develop, and retain top Cloud operations talent as the business scales
- Establish and monitor KPIs to assess team performance, transaction quality, cycle times, and compliance
- Coach team members to deepen their understanding of Cloud business models, partner programs, and their impact on financial outcomes
- Foster a high-performance, collaborative, and accountable team culture across geographies
- Serve as the operational subject-matter expert for Cloud partner programs, including program requirements, deal registrations, funding mechanisms, incentives, and compliance obligations
- Define and operationalize Cloud booking strategies that align with partner program requirements, company policies, and financial objectives
- Design, implement, and scale Cloud-specific operational processes, procedures, and reporting
- Ensure accurate interpretation and execution of Cloud partner agreements, program rules, and financial structures
- Partner with Finance to ensure Cloud transactions align with accounting principles, revenue recognition rules, and margin expectations
- Own Cloud billing and subscription-based operational models, including consumption-based, term-based, and hybrid billing structures
- Establish governance and controls around subscription lifecycle management, including provisioning, renewals, expansions, amendments, cancellations, and terminations
- Ensure accurate booking paths for Cloud transactions, including marketplace and direct partner motions, while minimizing revenue leakage and cash exposure
- Lead investigation and resolution of complex Cloud billing discrepancies, usage variances, pricing issues, and partner funding impacts
- Design scalable processes and reporting to support recurring revenue models, subscription forecasting, and deferred revenue management
- Act as a strategic partner to Sales and Sales Leadership to enable efficient Cloud deal execution while protecting the business
- Manage and resolve escalations related to Cloud opportunity management, quoting, booking, invoicing discrepancies, funding, and post-sale issues
- Support post-sale program management, including investigation and resolution of invoice discrepancies, funding shortfalls, and partner issues
- Maintain regular cadence with Sales Leadership regarding pipeline health, deal structure considerations, and Cloud-specific risks
- Review Cloud sales programs and non-standard transactions to identify and mitigate financial, compliance, and revenue recognition risks
- Partner with Sales, Finance, Cloud partners, and customers to resolve issues impacting order accuracy, revenue recognition, and cash flow
- Present metric-driven reporting and insights to leadership to support decision-making and continuous improvement
- Ensure Cloud operational practices support scalability, audit readiness, and financial integrity
Requirements
- 5+ years of Operations or Sales Support in the Technology industry
- 5+ years of direct people management
- 3+ years of exposure to Cloud product sales or operations (i.e: Amazon, Google, or Microsoft)
- Bachelor’s degree, Advanced degree in Business, Economics, Finance or Operations or Professional Certification such as Project Management Professional (PMP) or Lean Six Sigma.
- Strong people leadership skills, including coaching, performance management, and talent development
- Executive presence with the ability to influence cross-functional stakeholders
- Deep operational and financial acumen with strong understanding of revenue recognition and accounting principles
- Strong analytical, reporting, and problem-solving skills
- Ability to operate effectively in a fast-paced, high-transaction sales environment
- Experience transacting business with international vendors and teams
- Salesforce experience required; Office 365 proficiency
- Strong organizational, communication, and presentation skills
- Continuous improvement mindset with the ability to scale processes as the business grows.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
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