Seasonal Senior Operations Specialist responsible for agricultural operations at CHS Inc. in Walla Walla, WA during Spring planting and Fall harvest seasons.
About the role
- Data Recovery Operations Manager ensuring operational leadership for the Hangzhou DRS lab. Overseeing daily operations, team development, and compliance with global DRS processes.
Responsibilities
- Oversee daily operations of the Hangzhou DRS lab, ensuring alignment with global DRS processes and China specific requirements.
- Maintain operational readiness including staffing, scheduling, equipment, tools, inventory, and workflow.
- Ensure productivity, workload balance, SLA performance, and documentation accuracy.
- Perform daily case assignments to lab engineers and 3rd-party data recovery partners.
- Oversee daily operations from case intake through shipment to maintain accuracy and ensure smooth workflow.
- Conduct routine audits on process compliance, quality, and data security controls.
- Collaborate with global labs (OKC, AMS) for alignment on processes, training, best practices, and knowledge sharing.
- Manage 3rd party data recovery partners to support mainland China operational needs.
- Ensure 3rd party partners adhere to Seagate processes, contractual requirements, data security, and internal policies.
- Perform audits on 3rd party partners as necessary to validate compliance, operational quality, and recovery discipline.
- Serve as the Point of Contact (POC) for all case exceptions and operational escalations.
- Lead continuous improvement initiatives in safety, efficiency, communication, and overall service quality.
- Provide strong leadership and coaching, guiding technicians and support staff to improve skills, performance, and professionalism.
- Build a collaborative, accountable, high trust culture.
- Conduct performance management, feedback, development planning, and team engagement.
Requirements
- Bachelor’s degree in computer science, IT, engineering, or equivalent practical experience.
- Strong leadership and people management skills; proven ability to coach, mentor, and develop a team.
- Experience managing operations in a technical, lab, service, or workflow driven environment.
- Knowledge of HDD/SSD fundamentals and storage interface protocols (SATA, SAS, NVMe, USB, Thunderbolt).
- Strong problem solving abilities, sound judgment, and ability to make resourceful decisions.
- Ability to collaborate with teams in the U.S. and EMEA during off business hours.
- Proficiency in English and Mandarin is required.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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