IT Support Consultant resolving technical issues via remote access for DATAGROUP. Working in a collaborative team environment in a customer - oriented role.
About the role
- Technical support role providing first-level help desk assistance for users through various channels. Collaborating on IT projects and maintaining high customer satisfaction.
Responsibilities
- Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o en persona.
- Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.
- Instalar, configurar y mantener aplicaciones de software y sistemas operativos.
- Instalar y configurar equipos de computo para asignación a nuevos empleados.
- Mantener control de inventario de activos fijos a su cargo.
- Ayudar con la administración de cuentas de usuario, incluidos restablecimientos de contraseñas y permisos de acceso.
- Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos
- Documente todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda.
- Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente.
- Ayudar con proyectos e iniciativas de TI según lo asignado.
Requirements
- Técnico, tecnólogo o estudiante de últimos semestre de ingeniería de sistemas o carreras similares.
- Experiencia comprobada como analista de mesa de ayuda o puesto similar.
- Conocimiento de sistema operativo Windows 11, dispositivos móviles iOS y Microsoft Office Suite.
- Familiaridad con la resolución de problemas de hardware y software.
- Excelentes habilidades de comunicación y resolución de problemas.
- Capacidad para trabajar de forma independiente y priorizar tareas de manera efectiva.
- Mentalidad orientada al cliente con pasión por brindar un servicio excepcional.
- Comprensión básica de conceptos y protocolos de redes.
- Deseable certificación ITIL.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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