Junior/Middle Delivery Manager in Bucharest supporting a Senior Delivery Manager for client account operations. Responsibilities include client management, team coordination, and performance monitoring.
About the role
- Renewals Manager at CodeRabbit handling customer renewals and revenue protection in a fast-paced SaaS company. Collaborating with teams to ensure seamless renewal processes and mitigate churn risk.
Responsibilities
- Own the renewals process and maintain strong renewal playbooks.
- Manage the end-to-end renewal lifecycle for a portfolio of customers.
- Forecast renewals accurately and develop retention strategies.
- Drive renewal conversations and timely contract execution.
- Ensure clean handoffs among Sales, Customer Success, and Finance.
- Develop analytics and insights to identify retention and expansion signals.
- Build and refine renewal dashboards, reporting, and KPIs.
Requirements
- 5+ years in Renewals, Customer Success, Account Management, or Revenue Operations within a SaaS or developer tools company.
- Experience managing contract renewals and subscription revenue.
- Strong commercial and negotiation skills.
- Proven track record of meeting or exceeding renewal targets.
- Demonstrated excellence in launching and building scalable processes.
- Data-driven and comfortable working with forecasting and revenue metrics.
- Familiarity with developer tools or technical products is a strong plus.
Benefits
- Competitive salary, equity, and benefits
- Professional development opportunities
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