Customer Support Agent addressing customer inquiries and ensuring satisfaction at OLX in Bucharest. Responsible for resolving issues and building lasting relationships with customers.
About the role
- Bilingual Customer Support Specialist ensuring professional support for French/German speaking clients in a fast-paced team at Coda.
Responsibilities
- You’ll be the first point of contact for our clients’ customers, ensuring queries are handled with professionalism, empathy, and efficiency.
- You’ll liaise with internal teams, content providers, and customers to deliver outstanding support and contribute to the success of our client partnerships.
Requirements
- Bilingual in French/English or German/English - with at least 2 years of relevant work experience providing support in the respective language
- Proven experience in customer support or client servicing, preferably managing digital communication platforms.
- Preferred candidates with UK or European customer support experience, ideally within e-commerce or digital products industries
- Proficiency in English for effective communication.
- Strong written communication skills with a customer-first approach.
- Proficient in using with CRM tools and ticketing systems such as Zendesk preferred
- Excellent problem-solving skills, highly organised with exceptional attention to detail.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Willingness to work in shifts, including weekends and holidays, as needed.
Benefits
- We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes.
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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