Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Assurer la satisfaction de nos clients sur nos programmes civils et militaires
- Assurer le support technique sur les produits de Thales AEC
- Résoudre les problématiques des clients ou coordonner leur résolution
- Réaliser les analyses de fiabilité, de retrait des équipements et suivi des actions
- Analyser les retraits globaux et assurer un reporting de notre flotte
- Assurer un suivi technique des équipements en service
- Faire escalader les dossiers de suivi au Service and Support Manager
- Interagir avec les clients sur les problèmes de performance post vente
- Interagir avec les clients via téléphone, email, application à distance et coordonner les actions avec différents départements internes
Requirements
- Formation technique (Ingénieur ou Bac+5) idéalement à dominante électronique
- Première expérience réussie similaire
- Connaissance des produits d'avionique appréciée
Benefits
- Formation supérieure technique
- Expérience obligatoire en aéronautique
- Contact avec des clients internationaux
- Anglais courant impératif
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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