Complex Claims Consultant at CNA managing Aging Services claims across various states. This role includes investigation, resolution strategies, and customer service for commercial claims.
Responsibilities
Manages an inventory of highly complex commercial claims.
Conducts investigations, develops resolution strategies, and authorizes disbursements.
Verifies coverage and establishes reserves by reviewing policy language.
Leads investigations to determine compensability and liability by gathering pertinent information.
Resolves claims by collaborating with business partners to develop and execute a resolution strategy.
Achieves quality standards by ensuring company protocols are followed and claims are resolved timely.
Keeps senior leadership informed of significant risks and losses.
Requirements
Typically 4+ years of related experience.
Bachelor's Degree or equivalent experience.
JD a plus.
Typically a minimum six years of relevant experience, preferably in claim handling and litigation.
Prior negotiation experience.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Professional designations preferred (e.g. CPCU).
Benefits
CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
Job title
Complex Claims Consultant – Aging Services, Medical Malpractice
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