Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- Billing & Collections Coordinator handling customer inquiries through calls and emails. Resolving billing issues and performing financial data analysis with a focus on customer service.
Responsibilities
- Handles internal and external customer calls and emails relating to billing and/or policy status.
- Conducts contacts via phone or email with external customers in pursuit of collection or resolution of aged receivables.
- Provides responses in writing and/or by telephone within designated call and transaction parameters.
- Performs analysis and balance reconciliation of financial data to ensure accuracy of all transactions and open balances.
- Determines and initiates actions such as corrections, policy cancellations/reinstatements, balance transfers to legal collections, etc.
- Owns all internal actions to ensure corrective actions or transactions are supported by peer areas in underwriting, processing and billing & collections.
- Maintains detailed file activity documentation through closure of collection efforts.
- Communicates professionally and effectively, follows up, and keeps customers informed.
- Builds strong relationships with customers and colleagues.
Requirements
- Associates Degree or equivalent
- Typically a minimum two years of relevant experience.
- Strong written, verbal and interpersonal communication skills.
- Analytical skills with the ability to work independently and proactively to identify and resolve problems.
- Solid computer skills including Microsoft Office Suite and other business related software.
- Strong organizational skills including the ability to handle multiple tasks and prioritize work.
Benefits
- Comprehensive and competitive benefits package to help employees and family members achieve physical, financial, emotional and social wellbeing goals.
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