Operations Coordinator at ASSA ABLOY overseeing scheduling and communication for service and installations. Collaborating with various teams and maintaining operational efficiency across locations.
About the role
- Customer Service Professional serving clients in logistics at CMA CGM. Managing queries and shipment coordination in a hybrid role based in Istanbul.
Responsibilities
- Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements
- Coordinate internally and/or respond to customer queries related to shipment
- Monitor shipment according to customer status and track & trace upon delivery
- Record and update information on customer profiles
Requirements
- Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration)
- Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry
- Strong ability to manage multiple tasks and priorities effectively
- Proactive approach with strong problem-solving and communication skills
- Fluency in written & verbal English is a must (part of the interview will take place in English)
- Able to work in the office 4 days per week (hybrid) in Istanbul.
Benefits
- Flexible working hours
- Working 40 hours a week
- Hybrid working
- Birthday day off
- Fruit Day: every Wednesday
- Happy hours
- Yearly bonus
- Transportation
- Life insurance
- Meal Allowance (Cash/monthly)
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Experience Rep I serves as the first point of contact for callers needing assistance with any of our products or services. Responsible for delivering exceptional service, coordinating requests, and ensuring a welcoming experience.
Customer Support/Sourcing Specialist handling customer inquiries and managing eStore operations. Working in a fast - paced environment to deliver high - quality service and support.
Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
Customer Service support for banking customers managing orders and logistics at IDEMIA. Building relationships and ensuring customer satisfaction through effective strategy and communication.
Customer Service Representative II at GXO ensuring outstanding service and delighting customers. Collaborating with partners and drivers to meet commitments and resolve issues effectively.
Client Representative on Provisioning team for TELUS ensuring seamless security solutions. Collaborating with technicians to provision alarm installations and upgrades.
Trading Support Specialist at Cargill assisting merchants with rail contracts execution and customer service. Coordinating with accounting to ensure timely contract application and resolution of issues.
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.