Customer Service Professional serving clients in logistics at CMA CGM. Managing queries and shipment coordination in a hybrid role based in Istanbul.
Responsibilities
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements
Coordinate internally and/or respond to customer queries related to shipment
Monitor shipment according to customer status and track & trace upon delivery
Record and update information on customer profiles
Requirements
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration)
Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry
Strong ability to manage multiple tasks and priorities effectively
Proactive approach with strong problem-solving and communication skills
Fluency in written & verbal English is a must (part of the interview will take place in English)
Able to work in the office 4 days per week (hybrid) in Istanbul.
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