Fleet Senior Manager leading strategy for Fleet lending portfolio at Lloyds Banking Group. Driving sustainable growth and supporting the UK's transition to Net Zero.
About the role
- Team Manager for Roole, enhancing customer experience and managing a diverse team in Boulogne-Billancourt. Seeking dynamic individuals with team management expertise and a focus on client relations.
Responsibilities
- Oversee your team's real-time operations.
- Develop, monitor and analyze your team's qualitative and quantitative performance metrics.
- Plan and allocate the team's workload together with operational planning coordinators.
- Report on your team's activity and be accountable for achieving set targets: quality (QS) and customer retention (fulfillment of guarantees).
- Provide support to your team, particularly for complex cases.
- Establish and promote a feedback culture to give meaning to work, support team members, empower them and foster strong cohesion and teamwork.
- Implement initiatives to motivate your team (challenges, events).
- Deploy a management model that combines empathy and performance: set high standards, promote a culture of effort and demonstrate managerial courage.
- Identify coaching and training needs to develop each team member's skills.
- Work closely with other managers in the Customer Relations department to model a management approach aligned across the company.
- Be responsible for recruiting your team by actively participating in all stages of the recruitment process; onboard new hires and ensure their training (quality charter, procedures, etc.).
- Proactively participate in project management activities for the Customer Relations department.
Requirements
- Minimum 2 years' experience in a similar role, including team management in a production environment.
- Basic knowledge of or first experience in insurance/assistance is a plus.
- Strong listening skills, good interpersonal abilities and a desire to create a positive, friendly working atmosphere.
- Good written communication, rigorous and well organized.
- Results-oriented (experience reporting/ROI), with a strong sense of priorities and analytical skills.
- Proficient with office tools (Outlook, Excel, Word).
- Hold at least a two-year post-secondary diploma (Bac+2 or equivalent).
- Familiarity with the automotive sector is an advantage but not required.
Benefits
- A dynamic environment and a unique atmosphere.
- A company recognized as a Great Place to Work.
- Two days of remote work per week, if desired.
- Annual profit-sharing bonus.
- Sustainable Mobility Allowance.
- Access to nursery/childcare places.
- And many other benefits: company restaurant and Swile meal card (meal vouchers), Alan health insurance, etc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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