Senior Manager Enterprise Learning Operations overseeing learning systems and processes at Telecare University. Responsible for execution, governance, and improvement of enterprise learning operations and training related to Avatar (EHR).
About the role
- Channel Operations Lead at CloudTalk managing partner-centric channel program for AI-powered business communication platform. Full ownership of systems, processes, and reporting to drive revenue.
Responsibilities
- Take ownership of our existing Partner Relationship Management (PRM) platform and related tools: ensure they’re optimized, up-to-date, and supporting the team’s needs at every step.
- Build, document, and continuously refine scalable workflows for onboarding, enablement, deal registration, MDF/co-marketing, and commission processes.
- Launch, manage, and maintain playbooks, training, and enablement assets to accelerate partner ramp-up and success.
- Own the Market Development Fund (MDF) process: handle application, approval, tracking, and ROI analysis.
- Act as the connector between Channel, RevOps, Sales, and Marketing—proactively identifying and solving operational bottlenecks.
- Define and manage the key metrics and KPIs that track program and partner performance; focus on data selection, tracking, and actionable insights, not just dashboard setup.
- Find friction points and lead operational projects to improve the partner experience, scale what works, and keep the program running at peak performance.
Requirements
- 3+ years in channel, partner, or revenue operations, ideally in SaaS or tech
- Experience building and scaling channel programs, owning processes, tooling, and program tracking
- Skilled in managing PRM, CRM, and sales/enablement tools (admin-level ownership, optimization, troubleshooting)
- Strong with data: defining key metrics, tracking/reporting, and generating actionable insights
- Direct experience running MDF/co-marketing or similar partner incentive programs
- Built and managed enablement programs, training resources, and partner communications
- Relentless about building, refining, and documenting repeatable workflows
- High autonomy: comfortable making decisions, moving fast, and owning outcomes
- Clear, proactive, and concise with cross-functional teams and partners
Benefits
- Unlimited Paid Time Off
- Volunteering Days
- Flexible working hours
- MacBook for work
- 1-1 Coaching sessions with our resident communications advisor
- Leaders Academy & Learning and Development Budget
- Referral bonuses
- Virtual & physical team buildings
- Company merchandise
- Recharge Fridays once per quarter
- Fitness Allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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