Technical Account Advisor managing enterprise customers' operations and addressing technical challenges. Driving customer success through service delivery and coordination with internal departments.
About the role
- Renewals Account Manager at Cloudflare focused on maximizing renewal value and customer relationships for SaaS offerings. Collaborating with cross-functional teams to drive successful contract renewals.
Responsibilities
- Owning and maximizing renewal value of a book of business of existing customers
- Building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders
- Maintaining and reporting an accurate weekly/monthly/quarterly forecast
- Engaging contract holders throughout the entire customer lifecycle
- Negotiating and executing renewal contracts in accordance with customer objectives
- Prioritizing effectively to handle multiple deals at the same time
- Analyzing data and leveraging tools to identify selling opportunities and business value
- Driving strong alignment with the Sales team, contributing to team forecasting, planning, and targets
- Owning or participating in several customer touch points including Business Value Justification meetings, Business Reviews, and Renewal Meetings
- Working with both customers and partners during the renewal process
- Developing and maintaining long-term relationships with stakeholders in your account portfolio
- < 25% travel
Requirements
- Minimum of 3 years of experience in Renewals or Field sales
- 2+ years relative industry experience
- Expertise in SaaS retention and sales process
- Excellent knowledge of value driven sales
- Excellent problem solving skills with the ability to creatively achieve resolutions
- Demonstrated ability to handle multiple tasks in an efficient and professional manner
- Strong Communication skills both written and verbal and the ability to present to multiple different personas
- Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
- Bachelor’s Degree or equivalent experience is preferred.
Benefits
- Competitive salary
- Flexible working hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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