Solutions Engineer providing technical sales support for Clio's legal AI technology products. Collaborating with Sales and Engineering teams to deliver business value and enhance customer success.
Responsibilities
Provide business value and technical sales support for assigned opportunities
Collaborate closely with Sales to clearly articulate the following: Clio core platform capabilities, Clio App Ecosystem integration partners, Clio Certified Consultants offerings, competitive landscape and differentiation, database migration services, industry best practices, and the creation of ‘out of the box’ custom solutions
Serve as the technical lead and owner of technical deal strategy
Strategize with Sales to create business value, drive urgency and contribute to revenue goals
Provide and support proof of concepts of the technology and connect this back to business value, benefits and ROI
Enable Sales to deliver targeted, persona-based, business-value driven demonstrations and meetings
Stay on top of industry news, technology products, platforms and partners to ensure you and your team provide and maintain deep industry and ecosystem expertise
Find ways to continually maximize efficiencies and revenue per account in the technical sales process and support sales efficiency across sales teams and segments, including deep knowledge and value of all of Clio’s core products (Clio Work, Manage, Grow, Draft, Accounting & Payments)
Collaborate closely with Product and Engineering teams to help collect, document, communicate and influence product roadmap based on market/customer require
Requirements
2+ years of experience working in either Sales or Customer Success (or other relevant experience) for a SaaS provider
Creative problem solver with a proven track record of success
Ambitious, curious mindset to always work to find creative solutions to difficult problems
Strong verbal and written communication skills
Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets
Comfortable delivering technical sales presentations, product positioning, and objection handling
Ability to build strong relationships with both internal and external stakeholders
Strong technical experience and understanding of cloud technologies, including APIs, database migrations and security infrastructure
Benefits
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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