Customer Operations Manager leading the Voice team handling inbound calls at Amber, a renewable energy startup. Driving customer experience improvements and managing a high - performing team.
CT
Hybrid Senior Strategy and Operations Associate
Posted 32 minutes ago
About the role
- Senior Strategy & Operations Associate at Clio, enhancing legal experience through strategic insight and operational excellence. Collaborate with leaders to refine business strategies and insights across multiple segments.
Responsibilities
- Synthesize business insights to help quantify, frame and evaluate tradeoffs to deviations from operational targets and prepare executive level presentation in support of key business reviews
- Identify hotspots in the business that require intervention and proactively investigate, strategize, and implement solutions with the respective business leaders
- Lead research on growth opportunities through market sizing, assessing the competitive landscape, collaborating on product strategy & differentiation, establishing go-to-market business fundamentals, and modeling the financials
- Support product strategy by building long range strategic plans and supporting product operations & analytics to assess and manage performance as well as R&D ROI
- Facilitate the synthesis of cross functional research & analysis, summarize strategic insights to develop business cases and implementation plans
- Provide general analytical support for operational and strategic decisions across the Company
- Operate as an embedded strategic management consultant and resource
Requirements
- 4-6 years work experience in a relevant field (e.g. strategy & operations, product strategy, management consulting, investment banking, business development)
- Experience with market sizing, competitive landscaping and financial modeling
- Strong focus on strategic thinking and analytical problem solving
- Strong interpersonal skills; excellent written and verbal communicator
- Self-motivated, independent, and deadline-oriented
- Understanding for how to measure and evaluate performance across all business functions
- Strong ability to query, analyze, and synthesize insights using a variety of dataset
- Demonstrate a keen interest in improving your craft by using AI
- Serious bonus points if you have: MBA BizOps experience in a high-growth tech company
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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