Operations Manager responsible for managing on - site operations and ensuring safe delivery of projects. Overseeing works and coordinating with teams on the East West Rail initiative.
About the role
- Senior operational leader driving Casualty operations at Sedgwick, ensuring performance management and strategic alignment across services and regions.
Responsibilities
- Serves as a operational thought partner on the execution of business performance, execution priorities, and organizational effectiveness.
- Supports the President in setting clear priorities, reinforcing accountability, and driving focus across the Casualty leadership team.
- Acts as an extension of the President in advancing key operational initiatives and leadership commitments.
- Leads and oversees high-impact, cross-functional initiatives that support Casualty's strategic priorities, including operational excellence, service delivery, colleague retention, and scalability.
- Ensures initiatives are well-governed, appropriately resourced, and executed with rigor across regions and lines of business.
- Identifies execution risks, interdependencies, and capacity constraints, bringing forward recommendations to senior leadership.
- Owns the Casualty leadership operating cadence, including preparation and follow-through for operating reviews, performance forums, and leadership meetings.
- Partners with Finance, Operations, CR and IT to ensure consistent performance reporting, KPI discipline, and insight-driven decision-making.
- Drives clarity on goals, metrics, and outcomes across the Casualty organization.
- Works closely with Operations, Client Services, Finance, CR, IT, Learning & Development, and other enabling functions to ensure alignment and execution of Casualty priorities.
- Supports large-scale change initiatives by reinforcing adoption, readiness, and sustained behavior change across leadership teams.
- Elevates the quality, clarity, and consistency of communication across the Casualty leadership team.
Requirements
- Bachelor's degree in Business, Finance, Economics, Operations, or a related field from an accredited college or university required.
- Master's degree in Business Administration or advanced degree in a related field, highly preferred.
- Ten (10+) years of related experience to include progressive leadership experience in operations, strategy, consulting, or large-scale program leadership within insurance, financial services, or similarly complex organizations or equivalent combination of education and experience required.
- Demonstrated experience operating at a senior leadership or SVP-adjacent level, partnering with executive leaders and influencing across large, matrixed teams.
- Experience in claims, insurance operations, or professional services strongly preferred.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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