Operations Analyst supporting the President of I&M by driving strategic initiatives and operational priorities. Analyzing data and coordinating projects to enhance performance and efficiency.
Responsibilities
Support the President of I&M in executing strategic initiatives and operational priorities
Assist in tracking business performance and identifying areas of opportunity
Conduct research and analysis to support planning, problem-solving, and key business initiatives
Build, maintain, and update Excel reports, dashboards, trackers, and basic financial/operational models
Analyze data to generate insights and support decision-making
Develop and track key performance indicators (KPIs)
Identify, analyze, and implement process improvement initiatives (e.g., Lean, Six Sigma methodologies)
Diagram and evaluate current workflows to identify inefficiencies
Recommend and support implementation of more efficient ways of working
Coordinate with cross-functional teams to gather information and track deliverables
Support execution of operational and strategic projects
Organize, lead, and facilitate project meetings and working sessions
Develop metrics for process measurement and continuous improvement
Collect and analyze data to identify root causes of operational issues
Measure performance against defined standards and align improvements to performance gaps
Perform cost-benefit analyses to evaluate improvement initiatives
Research and benchmark industry best practices
Provide recommendations on process re-engineering techniques
Support training and communication related to process improvements and performance metrics
Other work duties as assigned.
Requirements
Strong analytical and problem-solving skills
Advanced proficiency in Microsoft Excel (pivot tables, formulas, basic modeling)
Familiarity with Lean, Six Sigma, or continuous improvement methodologies
Strong organizational and project coordination skills
Excellent communication and presentation abilities
Ability to work cross-functionally and manage multiple priorities
Bachelor’s degree in Business, Operations, Engineering, Finance, or related field
2–5 years of experience in operations analysis, business analysis, or process improvement
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