Operations Work Coordinator managing daily work plans for crews at Xcel Energy, focusing on safety and efficiency while ensuring customer satisfaction and regulatory compliance.
About the role
- Senior Manager for Renewal Operations at Salesforce leading optimization of renewal processes. Managing critical data, workflows, and a team to enhance efficiency and quality outcomes.
Responsibilities
- Lead and oversee the maintenance of critical renewals data and workflows
- Manage and govern internal case queue(s)
- Identify process needs and drive future state solutions
- Champion data quality improvement initiatives
- Leverage AI, Slack, Python, data, and other tools to automate workflows
- Contribute to special projects and cross-functional initiatives
Requirements
- 8+ years in Renewals/Sales Operations, Business Operations, Consulting, or a similar role, including 3-5 years leading teams
- Strong analytical and problem-solving abilities
- Experience with territory management principles
- Strong working knowledge of SQL, SOQL, and Python
- Expertise in CRM platforms and renewal processes
- Bachelor's degree or equivalent relevant experience required
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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