Production Operations Manager overseeing end - to - end production operations for tonies. Ensuring efficiency, quality, and collaboration with suppliers and internal teams in a hybrid work environment.
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Hybrid Senior R&D Operations Specialist, Design & Research
Posted 2 months ago
About the role
- Senior R&D Operations Specialist at Clio managing Design & Research operations with a focus on collaboration and innovation. Empowering teams through structured processes and effective insights management.
Responsibilities
- Lead the operational foundation for Design & Research, managing tools, systems, and budgets that keep our teams focused on delivering exceptional work.
- Shape and maintain the rhythms and rituals that connect our teams within Design (design critiques, sprints, workshops, office hours, etc.) and within the organization (Product & Design All Hands, etc.) ensuring they’re consistent, purposeful, and well supported.
- Coordinate research operations by managing participant recruitment, scheduling, incentives, and insights management in partnership with Strategic Research and DI teams.
- Develop and maintain shared documentation and guidelines that strengthen collaboration between Design, Research, Product, and Engineering.
- Identify and implement process improvements that increase clarity, reduce friction, and enable faster, more informed decisions across the organization.
- Design and evolve onboarding programs that help new designers and researchers ramp quickly and feel connected to Clio’s mission, practices, and culture.
- Track and report on key operational metrics including team health, delivery velocity, and efficiency to inform leadership planning and resourcing decisions.
- Partner with Design & Research leadership to align on operational vision, priorities, and long-term goals that support the growth and maturity of the practice.
- Support the evaluation and rollout of new tools and vendors, ensuring we’re investing in the right infrastructure to scale design and research effectively.
- Contribute to building a collaborative, high-performing culture that values curiosity, transparency, and shared learning across teams.
Requirements
- 5+ years of experience in design, research, or product operations.
- Strong organizational, communication, and program-management skills.
- Comfort navigating ambiguity and bringing structure to complex systems.
- Proficiency with design and research tools (Figma, Miro, Maze, Pendo).
- Experience maintaining process documentation and operational metrics.
- A pragmatic, collaborative approach to problem-solving and continuous improvement.
- Experience working in fast-paced, iterative product development environments.
- Deep understanding of good user experience, IA, and visual design
- Demonstrate a keen interest in improving your craft by using AI
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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