IT Operations Engineer solving tech issues and supporting desktop technology across various locations. Ensuring productivity through troubleshooting and IT project management.
About the role
- Manage quality controls and processes and contribute to Back Market's Innovation Lab showcasing refurbishment industry leadership. Conduct audits, coordinate workshops, and drive initiatives for brand equity enhancement.
Responsibilities
- Conduct regular mystery orders to assess the quality of seller products and ensure adherence to Back Market's standards
- Identify, prioritize, and execute factory visits to audit seller quality, collecting insights and best practices in refurbishment and technology
- Architect and operate a state-of-the-art Lab capable of hosting press conferences and investor roadshows, showcasing Back Market's leadership in the refurbishment industry
- Coordinate discovery workshops with clients, prospects, and sellers to promote refurbishment awareness and gather valuable customer feedback
- Drive Brand Equity enhancement through strategic initiatives and communication efforts
- Advise sellers on optimizing their manufacturing processes by recommending the most effective tools and technical procedures
- Establish and cultivate a comprehensive knowledge network for sellers, facilitating their journey towards refurbishment excellence
- Curate a catalog of key components, machines, and software at negotiated prices to support sellers in delivering the highest quality standards
- Equip Seller Success Managers (SSMs) with actionable insights to develop tailored improvement plans, focusing on technical, aesthetic, and accessory quality dimensions
Requirements
- 5+ years of experience in the electronic repair and maintenance industry
- Deep knowledge of tools and software required to deliver the highest level of aesthetic and functional quality for refurbished electronic products
- Confident communicator, comfortable in public settings and presenting to diverse audiences: clients, sellers, press, and investors alike
- Passionate about technology and innovation, always eager to learn about new electronic devices and industry trends
- Industrial thinking mindset, enabling you to help sellers deploy optimization plans at scale
- Strong analytical and diagnostic skills, able to independently identify issues and translate findings into actionable recommendations
- Entrepreneurial mindset: open-minded, team-oriented, and with a strong bias toward action
Benefits
- A mission-driven work environment where your day-to-day makes an impact on the planet. Seriously.
- Hybrid work environment, with 1 remote day per week and 1 remote work week per quarter
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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