Hybrid Refurbishment Operations Manager

Posted 5 days ago

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About the role

  • Manage quality controls and processes and contribute to Back Market's Innovation Lab showcasing refurbishment industry leadership. Conduct audits, coordinate workshops, and drive initiatives for brand equity enhancement.

Responsibilities

  • Conduct regular mystery orders to assess the quality of seller products and ensure adherence to Back Market's standards
  • Identify, prioritize, and execute factory visits to audit seller quality, collecting insights and best practices in refurbishment and technology
  • Architect and operate a state-of-the-art Lab capable of hosting press conferences and investor roadshows, showcasing Back Market's leadership in the refurbishment industry
  • Coordinate discovery workshops with clients, prospects, and sellers to promote refurbishment awareness and gather valuable customer feedback
  • Drive Brand Equity enhancement through strategic initiatives and communication efforts
  • Advise sellers on optimizing their manufacturing processes by recommending the most effective tools and technical procedures
  • Establish and cultivate a comprehensive knowledge network for sellers, facilitating their journey towards refurbishment excellence
  • Curate a catalog of key components, machines, and software at negotiated prices to support sellers in delivering the highest quality standards
  • Equip Seller Success Managers (SSMs) with actionable insights to develop tailored improvement plans, focusing on technical, aesthetic, and accessory quality dimensions

Requirements

  • 5+ years of experience in the electronic repair and maintenance industry
  • Deep knowledge of tools and software required to deliver the highest level of aesthetic and functional quality for refurbished electronic products
  • Confident communicator, comfortable in public settings and presenting to diverse audiences: clients, sellers, press, and investors alike
  • Passionate about technology and innovation, always eager to learn about new electronic devices and industry trends
  • Industrial thinking mindset, enabling you to help sellers deploy optimization plans at scale
  • Strong analytical and diagnostic skills, able to independently identify issues and translate findings into actionable recommendations
  • Entrepreneurial mindset: open-minded, team-oriented, and with a strong bias toward action

Benefits

  • A mission-driven work environment where your day-to-day makes an impact on the planet. Seriously.
  • Hybrid work environment, with 1 remote day per week and 1 remote work week per quarter
  • Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training

Job title

Refurbishment Operations Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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