Contact Center Agent providing customer support for Kuda, a money app for Africans. Engaging with customers, resolving issues and ensuring satisfaction for users of the app.
About the role
- Call Center Representative delivering courteous service for Clearview Federal Credit Union. Handling member inquiries, account information, and assisting with financial products.
Responsibilities
- Provide courteous, prompt, and excellent member service
- Answer all incoming calls, providing general account and loan information
- Practice Call Center Standards for all incoming calls
- Build relationships by suggesting appropriate products and services
- Answer member telephone inquiries
- Meet average call volume goal and KPIs
- Communicate with members through Chat
- Provide accurate account information and process transactions
- Educate members on Clearview products and services
- Attend required training and meetings
- Handle other duties as assigned
Requirements
- High School diploma or equivalent required
- Minimum of six months of similar or related experience required
- Strong member service skills
- Outstanding telephone communication and interpersonal abilities
- Solid understanding of financial products and services
- Skilled in building and enhancing relationships through sales and service
- Proficient in computer applications
- Strong analytical capabilities
- Versatile and able to manage multiple tasks
- Maintains accuracy in a fast-paced setting
- Detail-oriented
- Flexible with working hours
- Reliable with a strong attendance record
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