Motor Vehicle Call Center Agent III providing customer service for DMV inquiries in Vermont. Handling questions and issues related to titles, registrations, and driver licenses via phone and electronically.
About the role
- Call Center Representative delivering courteous service for Clearview Federal Credit Union. Handling member inquiries, account information, and assisting with financial products.
Responsibilities
- Provide courteous, prompt, and excellent member service
- Answer all incoming calls, providing general account and loan information
- Practice Call Center Standards for all incoming calls
- Build relationships by suggesting appropriate products and services
- Answer member telephone inquiries
- Meet average call volume goal and KPIs
- Communicate with members through Chat
- Provide accurate account information and process transactions
- Educate members on Clearview products and services
- Attend required training and meetings
- Handle other duties as assigned
Requirements
- High School diploma or equivalent required
- Minimum of six months of similar or related experience required
- Strong member service skills
- Outstanding telephone communication and interpersonal abilities
- Solid understanding of financial products and services
- Skilled in building and enhancing relationships through sales and service
- Proficient in computer applications
- Strong analytical capabilities
- Versatile and able to manage multiple tasks
- Maintains accuracy in a fast-paced setting
- Detail-oriented
- Flexible with working hours
- Reliable with a strong attendance record
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