Mixed Methods UX Researcher conducting qualitative and quantitative user research for Expedia Group. Collaborating with Product, Design, Analytics, and Engineering to inform global travel decisions.
About the role
- Senior UX Researcher leading mixed-methods research to shape AI-powered workflows at Clay. Partnering with cross-functional teams to deliver actionable insights and advocate for user needs.
Responsibilities
- Lead mixed-methods research: Design and execute studies using interviews, surveys, usability testing, analytics, and behavioral data to answer critical product questions.
- Partner with cross-functional teams: Work closely with Product, Design, Engineering, Sales, and Customer Success to identify research needs and translate findings into actionable insights.
- Drive strategic initiatives: Own research for key product areas like AI/agents, enterprise features, and emerging technologies, influencing roadmap decisions.
- Understand diverse users: Study varied personas (from sales reps to growth marketers to technical architects) across SMB and enterprise contexts.
- Manage complex stakeholders: Navigate competing priorities, align teams around insights, and communicate research effectively to audiences from ICs to leadership.
- Build research infrastructure: Develop scalable systems for participant recruiting, insight sharing, and knowledge management.
- Advocate for users: Champion user needs and ensure the voice of the customer shapes product decisions.
Requirements
- 5+ years of experience in UX research, preferably in B2B SaaS or complex technical products.
- Strong mixed-methods chops: comfort designing and running both qualitative studies (interviews, usability tests) and quantitative research (surveys, analytics).
- Experience researching AI products, agents, or emerging technologies — or genuine curiosity and interest in these areas.
- Stakeholder management skills: ability to work with diverse teams, manage competing asks, and influencing critical decisions.
- Systems thinking: track record of building scalable research practices and translating insights into frameworks that guide product strategy.
- Comfort with ambiguity: ability to scope research questions, choose appropriate methods, and move fast in an early-stage environment.
- Clear communicator who can distill complex findings into compelling narratives for different audiences.
- Collaborative spirit: eager to learn, teach, and work closely with others.
- Bonus: experience with workflow automation tools, or technical products involving APIs/MCP.
Benefits
- All employees can work for free with world-class coaches who specialize in creativity, management, and more.
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