UX Research & Data Insights Intern at Pitney Bowes contributing to shipping, mailing, and ecommerce solutions. Engaging in user research to inform product development and collaborating across teams.
About the role
- UX Researcher focused on enhancing user experiences in aviation technology for the U.S. Government. Collaborating with multidisciplinary teams and applying research methodologies to inform design decisions.
Responsibilities
- Plan and conduct qualitative and quantitative UX research including interviews, contextual inquiries, surveys, and workflow analysis
- Observe operational environments to understand real-world constraints and decision-making patterns
- Conduct usability testing on prototypes and production systems
- Synthesize research findings into insights that guide product decisions
- Develop personas, journey maps, and operational workflow models
- Translate research findings into prototype concepts that demonstrate improved workflows
- Create wireframes and interaction models to visualize research-informed solutions
- Collaborate with product designers to refine design concepts
- Support information architecture and interaction design decisions
- Validate design concepts through iterative usability testing
- Work closely with engineers and data teams to ensure system architecture aligns with user workflows
- Partner with product owners and subject matter experts to balance operational needs with technical constraints
- Participate in backlog refinement and design reviews
- Support design-to-development handoffs with clear research documentation
- Conduct domain analysis of aviation logistics and sustainment systems
- Analyze competing tools and operational practices to inform product direction
Requirements
- U.S. Citizenship required
- 3+ years of experience in UX research, human factors, or applied product research
- Strong command of research methodologies including interviews, usability testing, and research synthesis
- Ability to translate complex operational environments into clear user insights
- Experience working with complex enterprise or government software systems
- Experience collaborating with multidisciplinary teams including engineers, designers, and data scientists
- Strong communication skills with the ability to present insights to both technical and non-technical audiences.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- 401(k) Retirement Plan with matching
- Paid Time Off
- Paid Federal Holidays
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