Hybrid User Researcher

at Our Future Health UK

• Job title: User Researcher
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £43,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• User Researcher responsible for ensuring products meet participant needs in healthcare research. Collaborating with product teams to improve user experience across platforms and services.

Responsibilities

• Lead and conduct **user research across the product lifecycle** using a range of qualitative and quantitative methods, including interviews, surveys, diary studies, usability testing, and ethnographic research
• Generate **clear, actionable insights** that inform product design, improve user experience, and support strategic priorities
• Design and run **usability testing** to refine products and services before launch
• Evaluate products and services after launch to understand impact and identify opportunities for improvement
• Work closely with **product analysts, designers, and cross-functional teams** to connect research insights with product decisions
• Facilitate **workshops and collaborative sessions** to align teams around participant insights
• Maintain a **repository of research findings** to support ongoing and future work
• Support colleagues in planning and conducting research, sharing best practices and expertise
• Champion **inclusive and accessible research practices**, ensuring participant voices are represented in decision-making

Requirements

• Proven experience conducting **user research for digital products or services**
• Experience independently designing and delivering research studies
• Strong knowledge of **user research methods**, including interviews, usability testing (moderated and unmoderated), surveys, and behavioural analysis
• The ability to translate complex findings into **clear insights and practical recommendations**
• Strong communication skills, with the ability to present research findings to diverse stakeholders
• Experience using **research tools and platforms** for recruitment, testing, analysis, and documentation
• Experience working in **agile, cross-functional teams** through discovery and delivery phases
• Confidence advocating for **user-centred thinking** across teams

Benefits

• Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
• 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
• Enhanced Parental Leave – Supporting you during life’s biggest moments.
• Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
• Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
• £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
• A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.