Communications Coordinator at Claire's fostering clear communication between corporate and store teams in North America. Crafting messages, managing newsletters, and collaborating across functions.
Responsibilities
Craft clear, concise, and on-brand messages that translate corporate priorities into actionable guidance for store teams
Develop and distribute internal newsletters, memos, and announcements to keep teams informed of promotions, policy updates, operational changes, and company news
Partner closely with Operations, HR, Marketing, Visual Merchandising, and Training to ensure alignment and consistency across all messages
Draft and edit content for internal platforms, including SOPs, training materials, leadership messages, and event announcements
Provide guidance on best practices for urgent or sensitive issues (e.g., system outages, product recalls, policy changes)
Collect and analyze feedback from the field to measure communication reach, clarity, and engagement
Support and adhere to all company policies, procedures, and guidelines
Requirements
Associate degree in Communications, Business, or related field (Bachelor’s preferred)
2+ years of experience in communications, internal communications, or retail operations
Proven ability to work independently with minimal supervision while collaborating cross-functionally
Strong written and verbal communication skills with a keen eye for detail and brand consistency
Proficiency in Microsoft Office Suite and communication platforms (e.g., Teams, Outlook)
Ability to manage multiple projects in a fast-paced, deadline-driven environment
Experience supporting communications for a retail or multi-unit organization strongly preferred
Strong interpersonal skills and ability to connect with diverse audiences
Willingness to travel occasionally for meetings, store visits, or training.
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