Brand and Communications Team Lead shaping global brand narrative for Yodeck SaaS company. Leading brand initiatives and ensuring consistent messaging across campaigns.
About the role
- Communications Coordinator at Claire's fostering clear communication between corporate and store teams in North America. Crafting messages, managing newsletters, and collaborating across functions.
Responsibilities
- Craft clear, concise, and on-brand messages that translate corporate priorities into actionable guidance for store teams
- Develop and distribute internal newsletters, memos, and announcements to keep teams informed of promotions, policy updates, operational changes, and company news
- Partner closely with Operations, HR, Marketing, Visual Merchandising, and Training to ensure alignment and consistency across all messages
- Draft and edit content for internal platforms, including SOPs, training materials, leadership messages, and event announcements
- Provide guidance on best practices for urgent or sensitive issues (e.g., system outages, product recalls, policy changes)
- Collect and analyze feedback from the field to measure communication reach, clarity, and engagement
- Support and adhere to all company policies, procedures, and guidelines
Requirements
- Associate degree in Communications, Business, or related field (Bachelor’s preferred)
- 2+ years of experience in communications, internal communications, or retail operations
- Proven ability to work independently with minimal supervision while collaborating cross-functionally
- Strong written and verbal communication skills with a keen eye for detail and brand consistency
- Proficiency in Microsoft Office Suite and communication platforms (e.g., Teams, Outlook)
- Ability to manage multiple projects in a fast-paced, deadline-driven environment
- Experience supporting communications for a retail or multi-unit organization strongly preferred
- Strong interpersonal skills and ability to connect with diverse audiences
- Willingness to travel occasionally for meetings, store visits, or training.
Benefits
- Medical, dental, and vision insurance
- Voluntary welfare plans
- Bonus plan eligibility
- 401(k) match
- Vacation time
- Sick time and paid leave
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