Expert communicator developing and executing strategic communication plans for Intact Insurance's leadership. Design multiplatform content and engage internal teams and brokers for effective messaging.
About the role
- Product Communications Manager at Fiserv crafting impactful communications supporting product launches and operational changes. Collaborating with teams to translate complex information into actionable content.
Responsibilities
- Develop and deliver internal and external communications for product and process updates.
- Partner with cross-functional teams to create FAQs, release notes, and enablement materials.
- Simplify complex concepts for diverse audiences, from engineers to end users.
- Drive change management communications to support product and operational transitions.
- Produce internal briefs, executive updates, and stakeholder-ready content.
- Build scalable communication templates, workflows, and documentation libraries.
- Maintain internal portals and knowledge bases with up-to-date product information.
- Ensure content quality, consistency, and alignment across all communication channels.
Requirements
- Bachelor’s degree in communications, Marketing, English, or related field.
- 5 years in product communications, marketing, or operations—ideally in tech or financial services.
- Experience with content tools like Confluence, SharePoint, PowerPoint, or Canva.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points used for rewards.
- Eight Employee Resource Groups to foster a collaborative culture.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Medical, dental, vision, life, and disability insurance options available day one.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
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